Roles & Responsibilities
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Develop long-term and trusted advisor relationships with key stakeholders among clients.
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Schedule regular meetings with clients to ensure they are satisfied with the product and services.
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Create quarterly plans to prioritize client engagement and awareness initiatives with key accounts and other clients.
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Engage in seeking client feedback to gauge the customer satisfaction levels.
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Drive forward company’s customer satisfaction objective by taking initiatives to deepen and strengthen customer happiness quotient.
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Act as a point of contact for complaints and assist with challenging client requests or issue escalations as needed.
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Help business team up-sell or cross-sell services and products.
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Manage continuity and further scaling of AMC Business for all products.
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Prepare and submit quotes to clients; handle negotiations and finalize the AMC Subscription with closure of agreements.
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Gain in-depth functional knowledge of our flagship solution to impart trainings and conduct awareness programs for clients.
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Identify, develop, secure and maintain alliances via external partner relations in relevant product areas.
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Be aware of partner’s propositions, challenges & opportunities and develop strategic plans in line with market needs to secure new business opportunities.
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Build multi-level relationships with external partners and ensure constant engagement.
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Collaborate with internal teams (e.g. Business, Client Support Team, Banking Team, Senior Management) to address customers’ needs.
Qualification / Skill-sets
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Graduates / Professional Degree-holders / Post Graduates desirous of a career in Client Relationship Management.
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Proven work experience of 2+ years as a Key Account Manager/ Client Relationship Executive or relevant role.
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Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
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Pleasing personality and excellent verbal and written communication skills are pre-requisite.
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Problem-solving aptitude.
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Ability to work well with a team.
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Proficient in MS Office.
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Excellent listening, negotiation and presentation abilities.
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Interest and enthusiasm to extensively travel across the country (by any means) and a customer-oriented attitude.
Added Advantage Qualification / Skill-sets
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Prior experience of at least 2 years in dealing with BFSI sector clients for IT Software Services/Solutions.
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Prior experience of engaging with Mid-profile as well as High-profile clients / institutions.
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Solid experience with CRM Software.
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Basic understanding of some facets of Banking / Financial sector.
