Job Title: Telecalling Executive
Location: Pulleppady, Ernakulam
Qualification: Any Degree or Diploma
Experience: Minimum 1 year
Working Hours: 9:30 AM – 5:30 PM
Job Type: Full-time | On site
Job Summary:
We are seeking a motivated and well-spoken Telecalling Executive to join our team. The ideal candidate should possess excellent communication skills, a customer-oriented attitude, and the ability to handle multiple responsibilities efficiently. This role involves managing inbound and outbound calls, overseeing front desk operations, maintaining order records, and following up on payments.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Provide product information and resolve customer queries over the phone.
- Manage front desk operations, including welcoming visitors and maintaining a neat reception area.
- Maintain accurate records of day-to-day orders and assist in tracking deliveries.
- Coordinate with the internal team for order fulfillment and updates.
- Follow up on pending payments with clients through calls and messages.
- Maintain registers, logs, and basic office documentation.
- Support sales and customer service operations as needed.
Key Requirements:
- Excellent verbal communication skills in Malayalam and English.
- Polite, professional, and customer-focused approach.
- Basic computer knowledge (MS Office, email handling, data entry).
- Good organizational and multitasking skills.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
