About Company:
We are a global technology services organization delivering CCaaS, Global Capability Centers (GCC), and Offshore Development Center (ODC) solutions to clients across international markets. As we continue to scale globally, we are looking for a strategic People & Culture Leader who can build a world-class, people-first organization aligned with global business standards.
Role Overview
We are seeking an experienced HR Business Partner / People & Culture Lead who brings a global-first mindset with strong exposure to US/UK workplace culture. This role goes beyond traditional HR—it is a strategic business function focused on enabling growth through people, culture, and talent.
The ideal candidate will own the complete employee lifecycle while driving employer branding, organizational culture, leadership development, employee engagement, and talent strategies that directly contribute to business growth. This role will be instrumental in shaping our CCaaS, GCC, and ODC business by creating a high-performance, globally aligned culture.
Key Responsibilities
Drive the end-to-end people strategy aligned with business growth objectives.
Build and nurture a high-performance, values-driven culture across the organization.
Champion a brand-first, people-first employee experience throughout the employee lifecycle.
Lead end-to-end talent acquisition for strategic and business-critical roles.
Strengthen employer branding initiatives to attract top global talent.
Partner with business leaders to develop workforce planning and organizational capability.
Design and implement performance management, goal-setting, and succession planning frameworks.
Lead employee engagement, retention, recognition, and culture-building initiatives.
Develop learning and development programs to enhance leadership and employee capabilities.
Establish HR policies, processes, and best practices aligned with global standards.
Use people analytics and HR metrics to drive data-backed decisions and improve organizational effectiveness.
Act as a trusted advisor to leadership on organizational design, change management, and people-related initiatives.
Required Skills & Experience
7 plus years of progressive HR experience, preferably within IT Services, GCC, BPO, CCaaS, or Technology organizations.
Strong understanding of US/UK business culture and experience supporting global teams.
Proven expertise across the complete HR lifecycle, including:
Talent Acquisition
Employer Branding
Employee Experience
Performance Management
Learning & Development
Employee Engagement
HR Business Partnering
Demonstrated experience in building high-performance cultures within fast-growing organizations.
Strong stakeholder management and business partnering skills.
Experience driving organizational transformation and change management initiatives.
Excellent communication, leadership, and influencing abilities.
Data-driven approach with experience using HR analytics to support business decisions.
Preferred Qualifications
MBA/PGDM in Human Resources or related discipline.
Experience working with global clients or multinational organizations.
Exposure to scaling GCC, ODC, or technology consulting businesses is highly preferred.
What We're Looking For
A strategic HR leader with a global-first mindset.
Someone who believes culture is a competitive advantage and can translate people strategy into business outcomes.
A leader who views HR as a business growth enabler rather than a support function.
Passionate about building employer brand, developing talent, and creating exceptional employee experiences.
Comfortable working in a fast-paced, high-growth environment with strong ownership and accountability.
Why Join US?
Opportunity to shape the people strategy of a fast-growing global technology organization.
Drive culture and talent initiatives that directly influence business growth.
Partner closely with leadership to build world-class GCC, CCaaS, and ODC capabilities.
Make a lasting impact by creating a globally aligned, high-performance workplace.
