General Manager – Hospitality OperationsJob Summary
We are seeking an experienced and results-driven General Manager to lead the overall operations, growth, and profitability of our hospitality property. The ideal candidate will have extensive experience in hotel or resort management, including pre-opening operations, team leadership, revenue optimization, guest experience management, and financial oversight.
The General Manager will be responsible for establishing operational excellence, implementing SOPs, building high-performing teams, driving revenue growth, ensuring exceptional guest satisfaction, and achieving business objectives while maintaining the highest standards of hospitality.
Key ResponsibilitiesStrategic Leadership & Property Management
- Lead and oversee all aspects of hotel/resort operations including Front Office, Housekeeping, Food & Beverage, Maintenance, Sales, Reservations, and Guest Relations.
- Develop and execute operational strategies aligned with the organization's business goals.
- Establish a culture of service excellence, accountability, and continuous improvement.
- Ensure smooth day-to-day functioning of the property while maintaining operational efficiency.
- Represent the property in business meetings, corporate engagements, and industry events.
Pre-Opening & Property Setup
- Lead pre-opening activities for new properties or expansion projects.
- Develop and implement Standard Operating Procedures (SOPs) across all departments.
- Establish organizational structures, reporting hierarchies, workflows, and operational guidelines.
- Participate in recruitment, onboarding, training, and team development during the pre-opening phase.
- Coordinate with architects, vendors, consultants, and contractors to ensure operational readiness.
- Implement property management systems, booking engines, and operational software.
- Develop opening budgets, launch plans, and operational checklists.
Revenue Management & Business Growth
- Drive overall revenue generation and profitability of the property.
- Develop and execute revenue management strategies to maximize occupancy and ADR (Average Daily Rate).
- Monitor market trends, competitor pricing, and demand patterns to implement dynamic pricing strategies.
- Optimize OTA performance across platforms such as Booking.com, Agoda, Expedia, MakeMyTrip, Goibibo, Airbnb, and others.
- Manage inventory allocation, channel distribution, and rate parity.
- Identify opportunities for upselling and cross-selling accommodations, events, dining, and guest experiences.
- Collaborate with sales and marketing teams to increase direct bookings and reduce OTA dependency.
- Develop promotional campaigns, seasonal packages, and corporate partnerships.
Guest Experience & Service Excellence
- Ensure exceptional guest satisfaction and maintain high service standards.
- Monitor guest feedback, online reviews, and reputation management across all platforms.
- Handle VIP guests and resolve escalated guest concerns effectively.
- Implement guest engagement initiatives to improve retention and repeat business.
- Maintain strong guest relationship management practices.
Financial Management & P&L Responsibility
- Own and manage the property's Profit & Loss (P&L).
- Prepare annual operating budgets, forecasts, and business plans.
- Monitor revenue, expenses, payroll, and departmental costs.
- Identify cost-saving opportunities without compromising guest experience.
- Ensure achievement of financial targets and profitability objectives.
- Analyze financial reports and implement corrective actions when required.
- Manage procurement, vendor negotiations, and contract administration.
Team Leadership & Human Resource Management
- Recruit, train, mentor, and develop departmental leaders and operational teams.
- Build a performance-driven culture focused on accountability and guest satisfaction.
- Conduct regular performance reviews and employee development programs.
- Ensure adequate staffing levels and workforce planning.
- Foster a positive work environment and high employee engagement.
- Handle employee grievances, disciplinary matters, and conflict resolution professionally.
Operations & Compliance
- Ensure compliance with all legal, statutory, safety, and hospitality regulations.
- Oversee licensing, permits, audits, and regulatory requirements.
- Monitor maintenance, safety, security, and risk management processes.
- Ensure adherence to brand standards, SOPs, and quality benchmarks.
- Conduct regular operational audits and process improvement initiatives.
Reporting & Analytics
- Prepare and present MIS reports, operational reports, revenue reports, and business performance reviews.
- Analyze key performance indicators including occupancy, ADR, RevPAR, guest satisfaction scores, and profitability metrics.
- Develop action plans based on operational and financial performance data.
- Provide regular updates to ownership and senior management regarding business performance and strategic initiatives.
Qualifications & Experience
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- 7–15 years of progressive experience in hospitality operations.
- Proven experience as a General Manager, Operations Manager, Resort Manager, or similar leadership role.
- Prior experience in pre-opening hospitality projects is highly preferred.
- Strong understanding of hotel operations, revenue management, OTA platforms, dynamic pricing, and guest experience management.
- Experience managing multi-department teams and large-scale operations.
- Strong financial acumen with hands-on P&L management experience.
Required Skills
- Hospitality Operations Management
- Pre-Opening Property Setup
- SOP Development & Implementation
- Revenue Management
- Dynamic Pricing Strategies
- OTA & Distribution Channel Management
- Budgeting & Financial Planning
- P&L Management
- Team Leadership & Staff Development
- Guest Relationship Management
- Vendor & Contract Management
- Sales & Business Development
- Performance Management
- Strategic Planning & Execution
- Problem Solving & Decision Making
- Excellent Communication & Interpersonal Skills
Preferred Candidate Profile
- Proven track record of increasing revenue, occupancy, and profitability.
- Strong leadership presence with the ability to inspire and manage teams.
- Highly organized, proactive, and operationally driven.
- Ability to work in a fast-paced and dynamic hospitality environment.
- Passion for delivering exceptional guest experiences and driving business growth.
Compensation
Competitive salary and performance-based incentives, commensurate with experience and qualifications.
Pay: ₹40,000.00 - ₹900,000.00 per month
Benefits:
Ability to commute/relocate:
- Bhiwandi, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Current CTC ?
- Full time job at the resort, are you comfortable staying at the property?
- Expected CTC?
Experience:
- General manager: 1 year (Preferred)
Work Location: In person
