IT Service Desk Analyst
Job Description:
We are looking for a Service Desk Analyst to join our growing support team. Part of the role is to support our international client who has a global presence.
You will work under the supervision of the Service Delivery Manager / Team Lead, providing technical assistance to employees of partner companies and end-users, managing tickets, and supporting daily IT operations for global clients.
This is a great opportunity for a motivated and detail-oriented individual to build an international career in IT service management.
Please write your application in English and any feedback updated to English.
Job responsibilities
* Provide first and second-level IT support for employees of partner companies and end-users via JIRA ticketing system, Slack chat, and Google video calls.
* Diagnose and resolve issues related to Google Workspace, Microsoft Azure/O365, and Windows/macOS workstations.
* Manage and update tickets in Jira Service Management, ensuring timely resolution and proper documentation.
* Escalate complex issues to senior engineers or the Service Delivery Manager when required.
* Assist with user onboarding/offboarding, account setups, and system access requests.
* Support software installations, configurations, and troubleshooting (we have 70-80 applications). Training will be provided as needed.
* Contribute to internal documentation and continuous improvement of support processes.
Required qualifications
* 1–3 years of experience in IT support or helpdesk environment.
* Familiarity with Google Workspace, Microsoft Azure, Office 365 and Windows/macOS administration.
* Basic understanding of network and system administration (IP configuration, etc.).
* Fluent English — both written and spoken (ability to communicate confidently via calls and video meetings).
* Experience with Atlassian Jira / Confluence or other ticketing systems is a plus.
* Excellent problem-solving and communication skills.
* Proactive, organized, and able to work independently or in a team.
* You must have Service Desk experience from L1 and L2 as minimum.
* You must have a customer focus mindset and background, including interactions with internal/external employees/customers at all levels.
Pay: ₹200,000.00 - ₹700,000.00 per year
Application Question(s):
- Which Ticketing Tool have you used
Work Location: In person
