Position: Business Head
Industry: NBFC
Location: Chennai
Experience: 10–15 years of relevant experience in sales/business development, preferably with
lending businesses experience managing sales, collections and customer relationships.
Role Overview:
The Business Head will be responsible for managing the complete business cycle from lead
generation and sales to customer onboarding, collections, retention, and customer support.
The role requires strong commercial, leadership, and customer relationship skills. The Business Head
will be accountable for achieving revenue targets, maintaining healthy collections, improving
customer satisfaction, developing the sales team, and ensuring smooth coordination between sales,
operations, finance, and customer support.
The ideal candidate should have a strong business ownership mindset, with the ability to identify
growth opportunities and build long-term customer relationships.
Key Responsibilities:
Sales & Business Development
- Develop and implement the overall sales and business development strategy.
- Own the end-to-end P&L, including disbursements, revenue, margins, cost of acquisition,
operating costs, credit losses and profitability.
- Set monthly, quarterly, and annual sales targets and ensure achievement.
- Identify new markets, customer segments, territories, and business opportunities.
- Build and maintain strong relationships with key customers and business partners.
- Monitor the sales pipeline, conversion ratios, enquiry status, and sales performance.
- Review sales performance regularly and take corrective actions where required.
- Identify, establish and manage strategic partnerships with Banks, NBFCs and other financial
institutions to generate incremental business volumes.
- Lead negotiations with important customers and close high-value business opportunities.
- Prepare sales forecasts and provide regular business updates to management.
- Ensure accurate documentation and reports.
Customer Management & Support
- Take ownership of the customer journey from onboarding through ongoing support.
- Act as the escalation point for major customer complaints, service issues, and other
concerns.
- Coordinate with internal teams to resolve customer issues within agreed timelines.
- Improve customer retention, repeat business, referrals, and overall customer satisfaction.
- Develop processes to track customer complaints, resolutions, feedback, and pending issues.
- Conduct periodic customer reviews for important accounts.
- Ensure commitments made during the sales process are properly communicated and
fulfilled.
Collections & Receivables
- Take end-to-end ownership of collections and repayment performance for the assigned
portfolio.
- Drive timely payment collections and improve collection efficiency.
- Monitor daily and monthly collection performance.
- Track overdue accounts, bounce cases, DPD buckets, and NPA accounts.
- Work closely with the Collections team to improve resolution and recovery.
- Review high-value and critical overdue accounts personally where required.
- Ensure collection activities are conducted professionally and in accordance with company
policies and applicable regulatory requirements.
- Reduce overdue receivables, credit losses, and slippages through proactive portfolio
management.
Team Management & Leadership
- Recruit, train, manage, and motivate business teams.
- Set clear targets for sales, sourcing, disbursement, collection, and portfolio quality.
- Build a strong in-house sales and business development team from the ground up / scale
the existing team to significantly increase business volumes.
- Monitor individual and team performance through regular reviews.
- Conduct daily/weekly/monthly business reviews.
- Coach team members on customer acquisition, sales conversion, documentation, and
relationship management.
- Ensure accountability for both business growth and portfolio quality.
- Develop future leaders within the business team.
Skills & Competencies:
- Strong knowledge of lending and NBFC business processes.
- Excellent sales and business development skills.
- Strong understanding of collections and delinquency management.
- Strong customer relationship and negotiation skills.
- Excellent leadership and team-management capability.
- Strong analytical and decision-making skills.
- Strong communication and stakeholder-management skills.
- High level of integrity, ownership, and accountability.
Qualification: MBA/PGDM in Finance, Marketing, Business Management
Preferred Experience:
- Experience in NBFC, Banking, Microfinance, MSME, or other lending businesses.
- Strong experience in managing sales, collections, customer service, and loan portfolios.
- Experience in managing large sales teams will be preferred.
Pay: ₹24,255.98 - ₹103,269.37 per month
Work Location: In person
