Responsibility AreaDetailed Duties
1Reception & Patient WelcomeMeet, greet, and assist all patients and visitors in a professional, courteous, and pleasant manner. Maintain a high standard of hospitality suitable for a premium skin clinic.
2Front Desk ManagementManage the reception desk efficiently, ensure smooth patient flow, and maintain a neat and organized front office area.
3Telephone HandlingAnswer incoming calls promptly, professionally, and courteously. Provide basic information regarding appointments, services, timings, and clinic policies.
4Inquiry ManagementHandle walk-in, telephone, WhatsApp, email, and online inquiries. Record inquiry details and forward them to the appropriate doctor, counselor, or concerned staff member.
5Appointment CoordinationSchedule, confirm, reschedule, and manage patient appointments. Coordinate with doctors and clinical staff to optimize appointment slots.
6Patient RegistrationRegister new patients and update existing patient records accurately in the clinic management software.
7Consultation BillingGenerate and process bills for doctor consultations, procedures, and other clinical services using the clinic software.
8Pharmacy BillingPrepare bills for medicines, skincare products, and other items dispensed by the clinic.
9Cash Collection & PaymentsCollect payments through cash, UPI, cards, bank transfers, and other approved payment modes. Ensure proper receipts are issued.
10Daily Accounts MaintenanceMaintain accurate daily records of all collections, expenses, receipts, and payments. Ensure proper reconciliation at the end of each day.
11Excel ReportingPrepare and update daily Excel sheets containing consultation revenue, medicine sales, expenses, collections, pending payments, and other financial records.
12Software Data EntryPerform accurate data entry in clinic software for patient records, billing, payments, inventory, and other operational requirements.
13Inventory ManagementMaintain stock records of medicines, consumables, skincare products, and clinic supplies. Monitor stock levels and report shortages.
14Stock ReconciliationConduct periodic stock verification and reconcile physical stock with software records. Report discrepancies promptly.
15Vendor Payment AssistanceAssist management in preparing vendor payment details, invoices, and supporting documents for cheque issuance and payments.
16Cheque Preparation & DispatchPrepare cheques as instructed, maintain records of issued cheques, and coordinate dispatch to vendors and suppliers.
17Vendor Follow-upTrack pending vendor payments, cheque clearances, invoice submissions, and maintain proper payment records.
18Record KeepingMaintain organized records of bills, invoices, receipts, vendor documents, patient payments, and accounting documents.
19Administrative SupportProvide administrative assistance to doctors and clinic management as required for smooth clinic operations.
20Confidentiality & ProfessionalismMaintain strict confidentiality of patient information, financial records, and clinic data. Adhere to professional and ethical standards at all times.
Pay: ₹25,000.00 - ₹35,000.00 per month
Education:
Experience:
- total: 5 years (Preferred)
- Medical receptionist: 3 years (Preferred)
Work Location: In person
