Key Responsibilities
- Reception & Visitor Management
- Welcome clients, visitors, and candidates professionally.
- Maintain visitor records and issue visitor passes.
- Direct visitors to the concerned department or staff.
- Telephone & Email Handling
- Attend incoming calls and transfer them to the appropriate person.
- Respond to client inquiries regarding testing services, reports, and sample submission.
- Manage official emails and forward requests to relevant departments.
- Sample Receiving & Documentation
- Receive test samples from clients (soil, concrete, steel, aggregates, etc.).
- Verify sample details and maintain sample receipt records.
- Coordinate with laboratory engineers for sample registration.
- Data Entry & Record Maintenance
- Enter client details, sample information, and test requests into the system.
- Maintain laboratory records, registers, and filing systems.
- Track report status and update records regularly.
- Report Coordination
- Coordinate with technical staff for test report completion.
- Inform clients about report availability.
- Dispatch reports via email, courier, or direct handover.
- Billing & Administrative Support
- Prepare quotations, invoices, and payment receipts.
- Follow up on pending payments with clients.
- Assist in purchase requests and office administration activities.
- Customer Service
- Handle customer queries and complaints professionally.
- Maintain positive client relationships.
- Ensure prompt communication regarding testing schedules and report delivery.
- Office Management
- Maintain front office cleanliness and organization.
- Monitor office supplies and stationery requirements.
- Support HR and administrative activities when required.
Required Skills
- Good communication skills (English and Tamil )
- Knowledge of MS Office (Excel, Word, Outlook).
- Data entry and documentation skills.
- Customer handling and coordination abilities.
- Basic knowledge of civil testing laboratory operations is an added advantage.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
