Key Responsibilities
- Respond to customer inquiries through calls, emails, chat, or social media in a professional and timely manner.
- Resolve customer complaints by understanding the issue, providing accurate solutions, and ensuring customer satisfaction.
- Provide product or service information clearly and guide customers through company policies, processes, or procedures.
- Maintain customer records by updating interaction details, complaints, feedback, and resolutions in the CRM or database.
- Escalate complex issues to the appropriate department or senior team members when required.
- Follow up with customers to ensure their issues are fully resolved.
- Coordinate with internal teams such as sales, operations, billing, or technical support to address customer needs.
- Collect customer feedback and share recurring issues or suggestions with the management team.
- Meet service quality targets such as response time, resolution time, customer satisfaction, and call/chat handling standards.
Required Skills
- Excellent communication skills in English, Hindi, or regional languages as required.
- Good listening skills and the ability to understand customer concerns clearly.
- Problem-solving ability and a calm approach while handling difficult customers.
- Basic computer knowledge and ability to use CRM software, email, chat tools, and MS Office.
- Patience, empathy, and professionalism in every customer interaction.
- Multitasking and time management skills.
- Teamwork and willingness to coordinate with different departments.
- Share your CV on WhatsApp. 6232665811
Pay: ₹9,785.58 - ₹28,213.32 per month
Work Location: Hybrid remote in Bhopal, Madhya Pradesh
