Position: Service Supervisor
Department: Service
Location: Changaramkulam
The Service Supervisor is responsible for overseeing the daily operations of the workshop, ensuring high-quality vehicle servicing, efficient workflow management, and excellent customer satisfaction. The role involves supervising technicians, monitoring productivity, maintaining Honda service standards, and supporting the Service Manager in achieving departmental goals.
Key Responsibilities
- Supervise and coordinate the daily activities of technicians and workshop staff.
- Allocate repair and service jobs based on technician skill level and workload.
- Monitor workshop productivity and ensure timely completion of service jobs.
- Maintain Honda service quality standards and workshop discipline.
- Conduct final quality inspections before vehicle delivery.
- Ensure proper diagnosis, repair, and maintenance procedures are followed.
- Monitor technician performance and provide coaching and technical guidance.
- Ensure availability and proper use of workshop tools and equipment.
- Coordinate with the Spare Parts department to ensure timely availability of parts.
- Ensure workplace cleanliness and compliance with safety regulations.
- Handle technical escalations and support in resolving complex repair issues.
- Prepare daily workshop reports, productivity reports, and performance records.
- Promote continuous improvement through regular technical training and process enhancements.
Qualifications
- ITI (Motor Mechanic Vehicle/Automobile) or Diploma/Degree in Automobile or Mechanical Engineering.
- Minimum 1–3 years of experience in two-wheeler service operations.
- Previous supervisory experience in an automobile dealership is preferred.
Skills Required
- Strong leadership and team management skills.
- Excellent technical knowledge of two-wheeler servicing and diagnostics.
- Problem-solving and decision-making ability.
- Good communication and customer handling skills.
- Workshop planning and job allocation skills.
- Basic computer knowledge and experience with service management systems.
- Ability to work under pressure while maintaining quality standards.
Salary & Benefits
- Competitive salary based on experience.
- Performance-based incentives.
- PF & ESI benefits.
- Paid leave as per company policy.
- Company uniform and safety equipment.
- Technical and leadership training opportunities.
Benefits:
Work Location: In person
