Reports to: Team Lead
Qualifications Required:
Education: BE/Bsc. IT/BCA/MCA.
Experience: Candidate should be Fresher / Technical experience with 1-2 year for Support
Skills:
- Deployment of approved changes, patches and bug fixes as instructed by L2 & L3 Administrators.
- Tracking, reporting and building up of knowledge base for various types of incidents.
- Tracking and checking for pending issue status and taking an action accordingly.
- Providing the data from backend based on the client requirement.
- Troubleshooting - Functional Troubleshooting.
- To debug the reported case in UAT and share the Issue, Observation, solution to development team.
- Installation/ Hosting of Application - LIVE/UAT.
- URL/Site issues.
- Login/User Creation Issues.
- To check the prerequisites for the new server and host the site on the application server
- Maintaining Knowledge Base Central Repository
- To attend the phone calls with the end user for clarification of information in regards to functionality or other queries.
- Keep Updating the log sheet for all the cases, queries raised by the client via mail and submitting it Daily / Weekly / Monthly reporting.
Responsibilities: To Provide L1 support on process and products and to ensure a professional and consistent delivery of quality service to operation team and achievement of operational targets and manage workload
Other: Should have ability to manage difficult customer situations, to respond promptly to the needs of the customer, respond to requests for service/assistance.
Interested candidates can share their resume on [email protected]
