The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.
Job Description:
Key Responsibilities -
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Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
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Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
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Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
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Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
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Ensure application support documentation is maintained and stored in a central repository.
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Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.
Experience and Skills and Knowledge
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Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
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Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
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Knowledge and ability to interrogate code and configs to fix issues.
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Experience supporting global applications/platforms.
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Strong delivery focus and passion for quality and innovation.
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Problem-Solver and solutions-orientated.
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Excellent written and oral communication skills.
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Strong, vibrant inter-personal skills in both a group and one-to-one settings.
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Strong customer-service orientation.
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Ability to communicate ideas in both technical and user-friendly language.
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Ability to research application issues and products.
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Self-motivated and directed.
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Keen attention to detail.
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Experience working in a team-oriented, collaborative environment.
Location:
Bangalore
Brand:
Bcoe
Time Type:
Full time
Contract Type:
Permanent
