new JD: # Job Title: Social Media Manager (Operations & Client Success)
## About the Role
We are looking for a highly organized, proactive, and execution-focused Social Media Manager to own the complete workflow of our clients' personal branding journey.
This is not just a social media posting role. You will be responsible for ensuring every piece of content moves smoothly from planning to publishing while maintaining our quality standards, timelines, and client experience.
You will act as the bridge between our clients and our internal creative team, ensuring nothing falls through the cracks.
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## Key Responsibilities
### Content Planning & Shoot Coordination
* Plan and organize monthly content calendars.
* Coordinate with clients to finalize shoot dates.
* Prepare and arrange shoot topics and content briefs.
* Ensure all required content is ready before every shoot.
* Keep the content pipeline active so clients never run out of content.
### Project & Workflow Management
* Manage the complete content production process from shoot to publishing.
* Coordinate with video editors, graphic designers, copywriters, and other team members.
* Track every task and ensure deadlines are consistently met.
* Follow up with the internal team to ensure timely delivery of every asset.
* Maintain project trackers and workflow systems.
### Quality Control
* Review edited videos against the company's quality benchmarks.
* Ensure thumbnails meet branding and visual standards.
* Review captions for clarity, engagement, and brand consistency.
* Ensure every deliverable is client-ready before sharing.
### Client Communication & Account Management
* Serve as the primary point of contact for assigned clients.
* Share content for approvals and follow up to ensure timely reviews.
* Resolve client queries professionally.
* Maintain strong client relationships through proactive communication.
* Ensure client expectations are consistently exceeded.
### Publishing & Social Media Management
* Ensure videos, reels, shorts, and posts are published according to the content calendar.
* Coordinate scheduling across multiple platforms.
* Create and set up new social media accounts when required.
* Obtain manager/admin access to client accounts.
* Ensure profiles are properly optimized before publishing.
### Meta Ads Management
* Coordinate Meta advertising campaigns.
* Monitor campaign performance and ensure advertising budgets are utilized efficiently.
* Track key performance metrics and work towards improving lead generation and profitability.
* Coordinate with performance marketing specialists whenever required.
### Performance Tracking
* Monitor content performance across platforms.
* Prepare regular reports for clients.
* Suggest improvements based on analytics and audience behaviour.
* Identify opportunities to improve engagement and reach.
### Process Improvement
* Continuously improve internal workflows.
* Build SOPs and checklists for smooth execution.
* Identify bottlenecks and proactively solve them before they impact delivery.
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## Required Skills & Qualifications
* 2–5 years of experience in Social Media Management, Project Management, or Client Servicing.
* Strong understanding of Instagram, LinkedIn, YouTube, Facebook and emerging platforms.
* Good to have understanding of personal branding and content marketing.
* Strong knowledge of content creation workflows.
* Excellent verbal and written communication skills.
* Strong coordination and follow-up abilities.
* Exceptional organizational and time management skills.
* Ability to manage multiple clients simultaneously.
* Strong problem-solving mindset.
* Leadership qualities with the ability to drive accountability across teams.
* Comfortable working with project management tools and content calendars.
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## Ideal Candidate
We're looking for someone who is:
* Highly proactive rather than reactive.
* Energetic and execution-oriented.
* Detail-oriented with high quality standards.
* Excellent at following up without constant supervision.
* Calm under pressure and able to manage multiple priorities.
* Passionate about content creation and personal branding.
* A natural leader who enjoys coordinating teams.
* Process-driven while remaining adaptable.
* Accountable and takes complete ownership of outcomes.
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## Key Performance Indicators (KPIs)
* 100% on-time content delivery.
* Timely completion of edits, thumbnails, captions, and approvals.
* Zero missed publishing deadlines.
* Client satisfaction and retention.
* Quality benchmark compliance.
* Efficient workflow management.
* Internal team coordination efficiency.
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## Why Join Us?
At The Visibility Lab, you'll work directly with entrepreneurs, founders, doctors, and industry leaders to build powerful personal brands. You'll be part of a fast-growing creative team where ownership, innovation, and execution are valued. If you enjoy leading projects, collaborating with creative teams, and ensuring every detail is executed flawlessly, we'd love to have you on board.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
