Role Overview
The Customer Executive will be responsible for outbound calling, lead conversion, and revenue generation for professional resume writing services. The role requires strong sales skills, objection handling, CRM usage, and the ability to deliver a high-quality customer experience while achieving daily productivity and sales targets.
Key Responsibilities
Outbound calls & Lead Conversion
Make outbound calls to potential customers.
Present and sell services including:
CV/Resume Writing
Cover Letter Writing
LinkedIn Profile Optimization
Job Search Kits
Identify customer needs and recommend suitable service packages.
Achieve daily sales target and conversion benchmarks.
Lead Management & CRM
Update CRM with accurate call dispositions, notes, and follow-up actions.
Conduct timely follow-ups with warm leads.
Maintain detailed customer interaction records.
Customer Handling
Handle objections related to pricing, delivery timelines, and service value.
Guide customers through the payment process and confirm transactions.
Ensure a positive buying experience and post-sale confirmation.
Eligibility Criteria
Excellent communication skills in Hindi & English.
Strong persuasion, negotiation, and closing skills.
Basic computer knowledge and CRM handling experience.
Target-driven and self-motivated.
Job Types: Full-time, Permanent
Pay: ₹11,059.18 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Provident Fund
Education:
Work Location: In person
