Job Title: CRM Executive
Experience Required: 0 to 1 year
Location: Ghaziabad
Job Summary:
We are seeking a customer-focused CRM Executive with strong communication skills to manage customer interactions, maintain accurate records, and support overall customer satisfaction. The candidate will also play a key role in explaining our company, products, and services to customers clearly and professionally.
About the Role:
The CRM Executive will be responsible for creating a positive customer experience by providing correct product information, addressing customer concerns, and ensuring smooth coordination between customers and internal teams.
Key Responsibilities:
- Communicate with customers via calls, emails, and messages.
- Explain our company background, product range, and service offerings to customers in a clear and engaging manner.
- Understand customer needs and recommend suitable products or solutions.
- Maintain and update customer records in the CRM system.
- Handle customer queries, complaints, and feedback with professionalism.
- Coordinate with internal departments to ensure timely issue resolution.
- Prepare customer interaction reports and follow-up summaries.
- Support customer retention, engagement, and CRM campaigns.
Requirements:
- Excellent verbal and written communication skills (mandatory).
- Strong customer handling and interpersonal skills.
- Ability to explain products and services confidently and accurately.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Positive attitude, patience, and problem-solving abilities.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
