Technical Support Engineer
Experience: 0–2 Years
Job Type: Full-Time
Job Summary
We are looking for a Technical Support Engineer with 0–2 years of experience and basic knowledge of CCTV, networking, and technical troubleshooting. Freshers with relevant technical knowledge and a willingness to learn are welcome to apply.
Key Responsibilities
- Provide technical support to customers and resolve technical issues.
- Install, configure, maintain, and troubleshoot CCTV cameras, DVR/NVR systems, and surveillance equipment.
- Troubleshoot CCTV connectivity, camera, recording, and remote-viewing issues.
- Provide basic support for networking, routers, switches, LAN/WAN, and IP-related issues.
- Conduct on-site visits for installation, maintenance, and troubleshooting when required.
- Coordinate with customers and internal teams to resolve technical issues.
- Maintain service reports and records of technical issues and resolutions.
- Ensure timely resolution of customer complaints and provide good customer service.
Required Skills
- Basic knowledge of CCTV systems and surveillance products.
- Knowledge of DVR, NVR, IP Cameras, and Analog Cameras.
- Basic understanding of computer hardware and networking.
- Good troubleshooting and problem-solving skills.
- Good communication and customer-handling skills.
- Ability to work independently and as part of a team.
- Willingness to travel for customer/site visits.
Experience & Qualification
- 0–2 years of experience in Technical Support, CCTV, Networking, or a related field.
- Graduates.
- Freshers are welcome to apply.
Preferred Skills
- Hands-on experience with CCTV installation and troubleshooting.
- Knowledge of remote CCTV monitoring and mobile/PC viewing applications.
- Familiarity with CCTV brands such as Hikvision, Dahua, CP Plus, or similar products.
Location: [Coimbatore]
Salary: [12,000 - 21,000]
Employment Type: Full-Time
Pay: ₹12,000.00 - ₹21,000.00 per month
Benefits:
Work Location: In person
