Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BTP Datasphere
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the business environment.
Roles & Responsibilities:
- Design, build, and enhance Datasphere data models including analytical datasets, semantic views, fact/dimension structures, and star schema based architectures.
- Develop and maintain data integrations using Data Flows, Replication Flows, SDI/SDA, and connections to SAP S/4HANA, ECC, BW/4HANA, HANA Cloud, and non SAP systems.
- Monitor, troubleshoot, and optimize Datasphere environments, addressing load failures, connection issues, and performance bottlenecks.
- Perform incident, problem, and change management, including root cause analysis, solution delivery, and SLA adherence.
- Ensure data governance, metadata quality, lineage tracking, and access control (spaces, roles, privileges).
- Collaborate with business users, functional teams, and analytics groups (e.g., SAC teams) to translate requirements and deliver SAC ready models.
- Support documentation creation and updates, including technical specs, data lineage diagrams, and deployment notes.
- Assist with user training, knowledge transfer, and technical guidance for junior team members.
- Participate in continuous improvement initiatives within the SAP CoE.
- Contribute to special data transformation and migration projects.
- Evaluate new SAP Datasphere features, SAP BTP services, and best practices for adoption.
- Stability and performance of Datasphere models and data pipelines.
- SLA compliance in AMS operations (incident resolution, change delivery).
- Accuracy and reliability of data exposed to downstream systems (SAC, reporting, analytics).
- Stakeholder satisfaction and successful delivery of enhancements/projects.
- Compliance with governance, security, and audit standards.
Professional & Technical Skills:
- Must To Have Skills: 5–8 years of hands-on experience in SAP Datasphere data modelling, integration, and SQL/SQL Script.
- Strong analytical and troubleshooting abilities to diagnose complex software issues.
- Experience in managing and supporting enterprise-level business applications.
- Ability to work collaboratively across diverse teams and communicate technical information effectively.
- Familiarity with system monitoring tools and incident management processes.
- Deep knowledge of SAP data structures (S/4HANA, ECC, BW) and integration methods (SDI/SDA, Data Flows, Replication Flows).
- Experience in AMS/support processes including incident, problem, and change management.
- Strong understanding of cloud data architecture and ETL/ELT processes.
- Familiarity with DevOps, versioning, and transport processes in SAP BTP/Datasphere.
- Capability to document technical solutions and maintain knowledge bases for ongoing support.
Additional Information:
- The candidate should have minimum 7.5 years of experience in SAP BTP Datasphere.
- This position is based at our Bengaluru office.
- Bachelor s degree in Computer Science, IT, Data Engineering, or related field.
- SAP certifications (Datasphere, HANA, BTP) are an advantage
