Key Responsibilities
Business Development
- Identify, solicit, and develop new corporate accounts to increase transient room business.
- Maintain and strengthen relationships with existing corporate clients to maximize room night production.
- Conduct regular sales calls, client visits, and presentations to promote the hotel's accommodation offerings.
- Develop and implement account plans to achieve individual room revenue targets.
- Monitor market trends and competitor activities to identify new business opportunities.
Corporate Account Management
- Manage a portfolio of assigned corporate accounts and ensure consistent account growth.
- Negotiate and maintain corporate room rate agreements within approved pricing guidelines.
- Conduct regular business reviews with key clients to evaluate production and identify opportunities for growth.
- Maintain accurate client profiles, negotiated rates, and production records in the CRM system.
- Ensure all negotiated corporate contracts are renewed in a timely manner.
Revenue Generation
- Achieve monthly and annual room revenue and room night targets.
- Increase weekday occupancy through corporate transient business.
- Maximize revenue opportunities by promoting premium room categories and value-added packages.
- Identify opportunities to increase market share within the corporate segment.
Sales Administration
- Prepare corporate contracts, proposals, and rate agreements.
- Maintain accurate sales call reports, account production reports, and activity plans.
- Update CRM records following each client interaction.
- Submit weekly sales activity reports and monthly forecasts.
Internal Collaboration
- Coordinate closely with Reservations, Front Office, Revenue Management, and Finance to ensure seamless handling of corporate bookings.
- Ensure negotiated rates and account information are accurately loaded into the reservation system.
- Resolve booking issues and client concerns promptly to maintain high levels of customer satisfaction.
- Participate in departmental meetings and contribute market intelligence and sales strategies.
Customer Relationship Management
- Conduct regular courtesy visits to maintain strong client relationships.
- Ensure prompt follow-up on enquiries, requests, and feedback.
- Represent the hotel professionally at networking events, trade functions, and client engagements.
Qualifications
- Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or a related discipline.
- Minimum 1 year of sales experience in the hospitality industry, preferably in luxury or upscale hotels.
- Experience in corporate room sales is highly preferred.
- Good understanding of the Phnom Penh corporate market and key business sectors is an advantage.
- Proficiency in Microsoft Office applications and CRM systems.
- Very good command of English; additional languages are an advantage.
Pay: ₹15,539.99 - ₹30,372.91 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
