Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to enhance system reliability.
- Support junior team members by sharing knowledge and providing guidance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Epic Systems.
- Strong problem-solving abilities with a focus on diagnosing and resolving software issues.
- Experience in monitoring and maintaining critical business applications.
- Ability to analyze system logs and performance metrics to identify root causes.
- Effective communication skills to interact with technical and non-technical stakeholders.
- Familiarity with software support tools and ticketing systems.
Additional Information:
- The candidate should have minimum 3 years of experience in Epic Systems.
- This position is based at our HDC4 - SEZ location.
- A 15 years full time education is required.
