Daily Responsibilities
- Monitor and evaluate customer interactions (emails, calls, chats) to assess the quality of service provided by CRM representatives.
- Identify areas of improvement in customer interactions, adherence to processes, and data accuracy.
- Provide constructive feedback to CRM representatives based on evaluation results.
- Collaborate with CRM team leaders and managers to implement action plans for improvement.
- Work with cross-functional teams to identify and recommend process improvements to enhance the overall customer experience.
Skills Needed
- Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
- Proven experience in quality assurance and quality control, preferably in a CRM or customer service environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Detail-oriented with the ability to multitask effectively.
- Knowledge of the publishing industry is a plus.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
