Greater Noida, Uttar Pradesh
Job Summary
To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.
Key Responsibilities
Core Responsibilities
Install, configure, administer, upgrade, patch, and troubleshoot and other middleware platforms.
Manage middleware environments across Development, Test, UAT, and Production landscapes.
Perform middleware capacity management, performance tuning, and health checks.
Support application deployment, release activities, and environment migrations.
Analyze and resolve middleware incidents, service requests, and problem tickets.
Perform root cause analysis and implement preventive measures to improve platform stability.
Design and implement middleware architecture, high-availability, and disaster recovery solutions.
Develop as-is and to-be architecture assessments and deployment models for application and middleware environments.
Collaborate with application, infrastructure, database, network, and security teams to ensure seamless service delivery.
Skill Requirements
Technologies & Technical Skills-
Middleware Platforms:
Kafka / MuleSoft
AWS SNS/SQS
BizTalk
Kong API Gateway
IBM Big Fix
IBM WebSphere MQ / MQ Series
Deployment, configuration, patching, upgrades, and migrations.
Operating Systems
Linux (RHEL, CentOS, Oracle Linux)
Unix (Solaris, AIX)
Monitoring & ITSM Tools
Splunk
BMC Remedy
ServiceNow
Enterprise Monitoring Tools
Database Knowledge (Preferred)
Oracle Database
Basic SQL and database connectivity troubleshooting
Other Requirements
Support Coverage (24x7)
Provide 24x7 operational support for middleware platforms to ensure service availability and business continuity.
Participate in shift rotations, on-call support, major incident management, and disaster recovery activities.
Support critical production incidents and provide timely resolution within agreed SLA commitments.
Coordinate with global teams and stakeholders to deliver round-the-clock support coverage.
Automation Skills
Hands-on experience in Shell Scripting, Ansible/ Terraform for infrastructure provisioning, configuration management, and automation.
Strong scripting skills using PowerShell, Python, or Shell Scripting to automate operational and administrative tasks.
Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.
Identify and implement automation opportunities to reduce repetitive operational activities and improve service quality.
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