Job Summary:
We are looking for a technically skilled and customer-focused Technical Support Executive to provide technical assistance, troubleshoot issues, and ensure smooth functioning of hardware, software, network systems, and customer support operations. The candidate will be responsible for resolving technical issues efficiently while maintaining high levels of customer satisfaction and system uptime.
Key Responsibilities:Technical Support & Troubleshooting:
- Provide technical support to clients, customers, and internal users through calls, emails, remote access, and ticketing systems.
- Diagnose and troubleshoot hardware, software, system, and network-related issues.
- Install, configure, and maintain computer systems, applications, printers, and peripheral devices.
- Resolve technical problems within defined turnaround times.
System Monitoring & Maintenance:
- Monitor system performance and identify technical issues proactively.
- Perform regular system health checks and preventive maintenance.
- Coordinate with IT teams and vendors for issue resolution and escalation handling.
- Ensure proper backup, antivirus updates, and system security measures.
Customer & User Support:
- Guide users on system usage, software functionality, and troubleshooting steps.
- Maintain professional communication while handling technical queries and complaints.
- Provide support for login issues, application errors, connectivity problems, and access permissions.
Documentation & Reporting:
- Maintain records of support tickets, complaints, resolutions, and service reports.
- Prepare daily, weekly, and monthly technical support reports.
- Document troubleshooting procedures and technical solutions for future reference.
- Escalate critical issues to higher technical teams or management when necessary.
Coordination & Process Support:
- Coordinate with development, operations, and network teams for issue resolution.
- Assist in software deployment, upgrades, and testing activities.
- Support implementation of new systems and technologies as required.
Required Skills:
- Good knowledge of computer hardware, software, networking, and operating systems.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer handling abilities.
- Familiarity with remote support tools and ticketing systems.
- Basic understanding of LAN/WAN, printers, internet connectivity, and system security.
- Ability to work under pressure and manage multiple support requests.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
