Job Summary
We are looking for a customer-focused and responsible Coffee Shop Executive to manage day-to-day café operations and ensure excellent customer service. The candidate will be responsible for coordinating service, maintaining product quality, handling customer requirements, and supporting the team to achieve smooth and efficient café operations.
Key Responsibilities
- Manage daily operations of the coffee shop and ensure smooth service.
- Greet customers, take orders, and ensure timely and accurate service.
- Prepare and serve coffee, beverages, snacks, and other menu items as per standards.
- Ensure consistent quality, presentation, and portion control.
- Supervise cleanliness, hygiene, and organization of the café and service areas.
- Handle billing, cash transactions, and POS operations accurately.
- Monitor stock levels and coordinate replenishment of coffee, food, and other supplies.
- Maintain proper inventory records and minimize wastage.
- Handle customer queries, feedback, and complaints professionally.
- Coordinate with kitchen, barista, and service staff during operations.
- Support staff scheduling, task allocation, and daily work coordination.
- Ensure compliance with food safety, hygiene, and company operating standards.
- Prepare daily sales and operational reports as required.
Skills & Competencies
- Strong customer service and communication skills.
- Knowledge of café and beverage operations.
- Good team coordination and leadership abilities.
- Basic knowledge of POS, billing, and inventory management.
- Ability to handle multiple tasks in a fast-paced environment.
- Problem-solving and decision-making skills.
- Professional attitude with strong attention to hygiene and service quality.
Qualification & Experience
- 12th pass / Graduate preferred.
- Diploma or certification in Hospitality / Hotel Management is an advantage.
- 1–3 years of experience in a coffee shop, café, restaurant, or hospitality environment preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
