Customer Care Executive – Tiramisu
Location: Surat, Gujarat
Job Type: Full-time
Work Mode: Work from Office
Salary: ₹10,000 – ₹15,000 per month
Experience: 0–1 year
(Freshers are encouraged to apply)
About Tiramisu
Tiramisu is a fast-growing Indian jewellery brand focused on creating modern, everyday jewellery while delivering a smooth and personalised customer experience.
Job Summary
We are looking for a Customer Care Executive to be the first point of contact for our customers.
You will handle customer queries through phone, WhatsApp, email, and social media, assist with product and order-related questions, and ensure customers receive quick and helpful support.
This role also includes performance-based incentives for successful sales conversions, making it a good opportunity for someone interested in both customer service and sales.
Key Responsibilities
- Respond to customer queries through phone, WhatsApp, email, and social media.
- Assist customers with product details, pricing, availability, sizing, and other product-related questions.
- Help customers with order tracking, exchanges, returns, and after-sales support.
- Understand customer requirements and provide personalised product recommendations.
- Follow up on pending customer queries and ensure timely resolution.
- Coordinate with Operations and Logistics teams to resolve customer concerns.
- Maintain accurate records of customer conversations and interactions.
- Handle multiple customer conversations efficiently.
- Identify opportunities to convert customer enquiries into sales.
- Ensure a professional, friendly, and customer-first experience.
- Meet response time, customer satisfaction, and service quality standards.
What We're Looking For
- Excellent verbal and written communication skills.
- Strong interpersonal and customer-handling skills.
- Customer-first attitude with a positive and empathetic approach.
- Good attention to detail.
- Strong follow-up and problem-solving skills.
- Ability to remain calm and professional while handling customer concerns.
- Good organisational and time-management skills.
- Basic computer knowledge.
- Comfortable using WhatsApp, email, and customer support/CRM tools.
- Ability to multitask and manage multiple conversations.
- Sales-oriented mindset with an interest in converting enquiries into purchases.
- Proactive, responsible, and willing to learn.
- Ability to work well in a fast-paced team environment.
Qualifications & Experience
- Bachelor's degree in any discipline is preferred.
- 0–1 year of experience in customer service, customer support, telecalling, retail, or a similar customer-facing role.
- Freshers are welcome to apply if they have strong communication and customer-handling skills.
- Knowledge of multiple languages is an advantage.
What We Offer
- Salary: ₹10,000 – ₹15,000 per month
- Performance-based incentives.
- Learning and development opportunities.
- Career growth opportunities.
- Supportive and collaborative work environment.
- Opportunity to work with a growing jewellery brand.
How to Apply
Interested candidates can apply by filling out the Google Form below.
Apply Here: https://forms.gle/Ufbii17Ve8YUXeWw8
Please make sure to fill in all the required details and submit your application.
Work Location: Surat, Gujarat | Work from Office
Email: [email protected]
Website: https://weartiramisu.com/
Work Location: In person – Surat, Gujarat
Join Tiramisu and be part of a growing jewellery brand focused on craftsmanship, innovation, and exceptional customer experiences.
Pay: ₹10,000.00 - ₹15,000.00 per month
Application Question(s):
- Are you willing to work from our Surat office?
- Which languages can you communicate fluently in?
- What is your notice period?
- What is your expected monthly salary (₹)?
Work Location: In person
