Job Description Customer Experience Associate Role: Customer Experience Associate Experience: 1+ years Location: Bangalore Working Days: 6 days a week (Rotational Week Off) Shift Timings: 12 PM-9 PM, 2PM-11 PM, 3PM-12 AM (Rotational) About the Role We are looking for customer-focused professionals who are passionate about delivering exceptional customer experiences. You will be the first point of contact for customers, handling queries across calls, chats, and tickets while ensuring timely and accurate. resolutions. Key Responsibilities Handle customer interactions across Calls, Chats, and Email/Ticketing channels. Resolve customer queries with empathy, accuracy, and within defined SLAS. Escalate complex issues to relevant teams and ensure timely follow-up. Maintain accurate records of all customer interactions. Meet quality, productivity, and customer satisfaction metrics. Stay updated on products, processes, and policies. Collaborate with internal teams for seamless issue resolution. Eligibility & Requirements 1+ years of experience in Customer Experience/Customer Support. Experience handling Calls, Chats, and/or Ticketing processes is mandatory. Excellent spoken and written English. Hindi is mandatory. At least one regional language is mandatory: Kannada, Tamil, Telugu, or Bengali. Comfortable working rotational evening/night shifts. Basic computer proficiency and ability to multitask. Preferred Skills Experience in FinTech, Banking, Financial Services, E-Commerce, or customer support domains. Strong problem-solving and customer handling skills. L Ownership, adaptability, and a customer-first mindset.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: Hybrid remote in Bengaluru, Karnataka 560061
