Job Title: Collection Executive – Personal Loans
Department: Collections / Recovery
Location: Vasant Kunj, New Delhi
Reporting To: Collection Manager / Recovery Head
Job Summary:
The Collection Executive is responsible for recovering due and overdue payments on personal loans from borrowers. The role involves regular follow-up with customers, negotiating repayment plans, and ensuring compliance with company policies and regulatory guidelines.
Key Responsibilities:
- Loan Recovery & Follow-up
- Contact customers with due and overdue personal and pay day loan payments via phone, email, or visits.
- Negotiate and facilitate repayment plans or settlements.
- Track and document recovery status and payment commitments.
- Customer Handling
- Address queries and concerns of customers regarding their loans.
- Educate borrowers on the consequences of non-payment.
- Maintain professional and ethical behavior while dealing with customers.
- Documentation & Reporting
- Maintain accurate records of interactions and recoveries.
- Provide daily/weekly/monthly reports to the Collection Manager.
- Update CRM systems or collection software with real-time data.
- Compliance & Legal
- Ensure collection practices comply with RBI guidelines and company policies.
- Assist in initiating legal proceedings when necessary.
Key Skills & Competencies:
- Excellent communication and negotiation skills. English speaking is must.
- Customer-centric approach
- Strong problem-solving and analytical abilities
- Knowledge of lending/collections process
- Basic computer and data entry skills, preferably excel knowledge
- Integrity and patience in handling difficult customers
Qualifications:
- Education: Minimum Graduate in any discipline
- Experience: 1–3 years in collections, preferably in personal loans or pay day or unsecured lending
- Language: Proficiency in local language and Hindi/English
Performance Metrics:
- Recovery rate (% of overdue amount collected)
- Number of successful closures
- TAT (Turnaround Time) for recovery actions
- Customer complaints or escalations
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
