Telecaller – Admissions
About Anandi School
Anandi School is a progressive learning institution committed to nurturing confident, curious, and compassionate learners. With a holistic approach to education, the school combines academic excellence with creativity, life skills, character development, well-being, and real-world learning through its distinctive 4+1 model.
Job Purpose
The Telecaller – Admissions will be responsible for connecting with prospective parents, understanding their requirements, providing relevant information about Anandi School, and converting enquiries into meaningful school visits and admission opportunities.
The role requires excellent communication skills, a warm and professional approach, and the ability to build trust with parents through every interaction.
Key Responsibilities
- Handle inbound and outbound calls with prospective parents and respond to admission enquiries.
- Understand parent requirements, child’s age/grade, preferences, and admission timelines.
- Clearly communicate Anandi School’s curriculum, 4+1 model, learning approach, facilities, and key differentiators.
- Follow up consistently with leads through calls, WhatsApp, and email.
- Schedule and coordinate school visits, counselling sessions, open houses, and campus tours.
- Maintain accurate lead information and follow-up status in the CRM/ERP.
- Qualify leads and identify high-intent prospective families.
- Work closely with the Admissions and Marketing teams to ensure smooth lead conversion.
- Maintain regular follow-ups with prospective parents and minimise lead drop-offs.
- Meet monthly targets for calls, qualified leads, school visits, applications, and conversions.
- Prepare daily/weekly reports on lead activity, follow-ups, and conversions.
- Maintain professionalism, confidentiality, and a positive parent experience at every touchpoint.
Qualifications & Experience
- Graduate in any discipline.
- 1–3 years of experience in telecalling, admissions, counselling, customer service, or sales.
- Experience in a school, education, or service-oriented organisation will be an advantage.
- Excellent spoken English and Hindi; additional languages are a plus.
- Strong communication, interpersonal, persuasion, and follow-up skills.
- Comfortable working with CRM/ERP systems, WhatsApp, and MS Office/Google Workspace.
- Target-oriented, organised, proactive, and empathetic in dealing with parents.
Key Performance Areas
Lead Response | Qualified Leads | School Visits | Follow-ups | Applications | Admissions Conversions | Parent Experience | CRM Accuracy
Safeguarding
Anandi School is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to reference checks, background verification, and applicable safeguarding procedures.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
