Key Responsibilities
Business Development
- Drive branch revenue by achieving monthly, quarterly, and annual business targets.
- Develop and expand Retail Forex, Corporate Forex, Remittance, and Forex Card businesses.
- Generate new business through corporate tie-ups, travel agents, educational consultants, immigration consultants, hospitals, and other channel partners.
- Increase customer acquisition through direct sales and relationship management.
- Develop strategies to improve branch profitability and market share.
Sales & Relationship Management
- Lead and motivate the branch sales team to achieve individual and branch targets.
- Build long-term relationships with high-value customers and corporate clients.
- Conduct regular client meetings and business development activities.
- Ensure high customer satisfaction and prompt resolution of customer grievances.
- Monitor conversion ratios and sales productivity.
Branch Operations
- Manage end-to-end branch operations in compliance with RBI, FEMA, AML, and KYC regulations.
- Ensure accurate handling of foreign currency transactions and remittance services.
- Supervise cash management, vault operations, and daily reconciliation.
- Ensure timely submission of operational reports and MIS to Head Office.
- Maintain proper documentation and internal controls.
Team Leadership
- Recruit, train, mentor, and develop branch employees.
- Conduct regular performance reviews and coaching sessions.
- Foster a high-performance and customer-centric work culture.
- Monitor attendance, productivity, and discipline within the branch.
Compliance & Risk Management
- Ensure strict adherence to RBI, FEMA, FIU-IND, AML and company policies.
- Maintain zero tolerance for operational lapses and compliance violations.
- Coordinate with Internal & Concurrent Audit, Compliance teams.
- Ensure timely closure of audit observations.
Business Reporting
- Prepare daily, weekly, and monthly business reports.
- Analyze branch performance and recommend improvement strategies.
- Monitor branch profitability, operating expenses, and productivity ratios.
- Present business updates to Zonal Head and Senior Management.
Required Qualifications
- Graduate in any discipline. MBA in Marketing/Finance will be preferred.
- Minimum 8-10 years of experience in the Foreign Exchange industry.
- At least 3 years of experience in a Branch Manager or equivalent leadership role.
- Strong understanding of Retail Forex, Corporate Forex, Outward Remittance, Forex Cards, and Travel Insurance.
- Sound knowledge of RBI Master Directions, FEMA, AML/KYC, and regulatory compliance.
- Experience in handling branch operations, business development, and team management.
Desired Skills
- Excellent leadership and people management skills.
- Strong business development and negotiation abilities.
- Excellent communication and presentation skills.
- Customer relationship management expertise.
- Analytical and problem-solving capabilities.
- Strong operational and compliance orientation.
- Proficiency in MS Office, CRM systems, and forex transaction platforms.
- Ability to work under pressure and achieve business targets.
Key Performance Indicators (KPIs)
- Achievement of monthly and annual revenue targets.
- Growth in Retail Forex and Remittance business.
- Corporate and channel partner acquisition.
- Customer acquisition and retention.
- Branch profitability.
- Compliance score and audit rating.
- Customer satisfaction index.
- Team productivity and employee retention.
- Operational accuracy and turnaround time.
Preferred Industry Experience
Candidates from RBI Authorized Dealer Category-II (AD-II), Full-Fledged Money Changers (FFMCs), Banks handling Forex Operations, Foreign Exchange Companies, or Travel Forex organizations will be preferred.
Reporting To
Head – Sales & Operations
Compensation
Best in the industry, commensurate with experience and performance, along with attractive performance-linked incentives.
Pay: ₹1,200,000.00 - ₹1,400,000.00 per year
Work Location: In person
