Job Title: Guest Relations Executive (GRE)
Location: Bengaluru
About Burma Burma Restaurant & Tea Room
Burma Burma Restaurant & Tea Room is India's leading Burmese specialty restaurant brand, renowned for its authentic cuisine, elegant ambience, and exceptional hospitality. We are committed to delivering memorable dining experiences through personalized service, attention to detail, and a culture of excellence.
We are seeking a warm, articulate, and guest-focused Guest Relations Executive (GRE) to be the face of our restaurant and ensure every guest enjoys an exceptional hospitality experience.
Position Summary
The Guest Relations Executive (GRE) is responsible for creating a memorable first and last impression for every guest. This role involves managing reservations, welcoming guests, coordinating seating, handling guest feedback, and ensuring a seamless dining experience. The ideal candidate will have prior experience in luxury hospitality, five-star hotels, or premium fine dining restaurants, with outstanding communication and interpersonal skills.
Candidates with primary experience in Quick Service Restaurants (QSR), fast-food chains, cloud kitchens, or delivery-focused restaurant brands will not be considered.
Key Responsibilities
- Welcome guests with warmth and professionalism, ensuring an exceptional first impression.
- Manage reservations, waitlists, table allocations, and seating arrangements to maximize guest satisfaction and operational efficiency.
- Coordinate closely with Restaurant Captains, Managers, and the kitchen team to ensure smooth guest flow and timely seating.
- Build strong relationships with guests by understanding their preferences, celebrating special occasions, and delivering personalized service.
- Handle guest enquiries, requests, and feedback promptly and professionally, ensuring effective resolution and service recovery where required.
- Maintain accurate reservation records, guest preferences, and VIP profiles.
- Monitor guest satisfaction throughout the dining experience and proactively identify opportunities to enhance service.
- Coordinate with the service team to ensure special guest requests, dietary preferences, and celebrations are executed flawlessly.
- Ensure the reception and waiting areas are clean, organized, and aligned with Burma Burma's brand standards.
- Support promotional events, festive campaigns, private dining experiences, and VIP visits.
- Maintain the highest standards of grooming, etiquette, and professionalism at all times.
- Collaborate with Operations and Restaurant Management to continuously improve the guest experience.
Desired Candidate Profile
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related discipline.
- 2–5 years of experience in Guest Relations, Front Office, or Restaurant Reception within luxury hotels, premium restaurants, or fine dining establishments.
- Experience in five-star hotels or luxury hospitality brands will be highly preferred.
- Excellent verbal and written communication skills in English; additional languages are an advantage.
- Strong interpersonal, problem-solving, and conflict-resolution skills.
- Professional appearance, excellent grooming standards, and a confident, guest-centric personality.
- Proficiency in restaurant reservation systems and basic MS Office applications is preferred.
- Ability to work in a fast-paced environment while maintaining composure and attention to detail.
- Flexibility to work rotational shifts, weekends, and public holidays.
Pay: ₹22,000.00 - ₹26,000.00 per month
Benefits:
Work Location: In person
