Key Responsibilities
- Lead and manage the Backend Operations team to ensure smooth daily operations.
- Allocate tasks, monitor team productivity, and ensure timely completion of work.
- Verify student admission documents and maintain accurate records.
- Ensure correct data entry and regular updates in the CRM.
- Coordinate with the Sales, Admission, Academic, and Finance teams for seamless student onboarding.
- Monitor admission processing, application status, and document verification.
- Prepare daily, weekly, and monthly MIS reports.
- Track team KPIs, productivity, and quality metrics.
- Resolve operational issues and escalate critical cases when required.
- Train, mentor, and guide team members to improve performance.
- Ensure adherence to company SOPs and data confidentiality standards.
- Identify process improvement opportunities to enhance operational efficiency.
Pay: Up to ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
