We are looking for candidates who can able to speak Malayalam Language for Digitide Solution Pvt Ltd company, Velachery (Chennai) location.
Experiences - 0 to 1 year
Salary Range - 14000 to 16000 TK
Industry - Banking industry ( BPO Voice Process)
Qualification - 10th/12th, Degree can apply
Website- www.digitide.com
Looking for immediately joining, general shift, rotational week off.
Responsibilities
Contact customers to remind them of upcoming EMI payments and provide payment options.Inform customers about the consequences of missed or delayed payments.Maintain a friendly and professional tone during all customer interactions.Update and manage customer records accurately in our CRM system.Identify and resolve payment-related issues promptly.Ensure high collection rates while maintaining excellent customer satisfaction.Provide regular updates to the team leads on collection progress.Collaborate with other departments to ensure a seamless customer experience.Stay updated with company policies and procedures related to collections
Qualifications
Excellent communication skills, both verbal and written.Strong customer service orientation and a positive attitude.Ability to work independently and manage time effectively.Proficiency in using CRM systems and basic computer applications.Prior experience in a customer care or collections role is preferred.Good problem-solving skills and attention to detail.Ability to work in a fast-paced environment and handle pressure.Willingness to learn and adapt to new processes and systems.Basic knowledge of financial concepts and EMI processes.A positive and enthusiastic approach to customer interactions.
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
Work Location: In person
