We are seeking a highly skilled professional to lead our Jira administration and configuration, ensuring seamless alignment with the organization’s processes and workflows.
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Manage and administer Jira Cloud instances, including Jira Software and Jira Service Desk.
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Configure custom workflows, screens, fields, permissions, and notifications to support various business needs.
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Implement and manage custom Jira Dashboards, filters, and queries to provide real-time reporting and insights to stakeholders.
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Analyze current workflows and design scalable solutions that improve efficiency and collaboration across teams.
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Automate repetitive tasks and workflows using Jira’s built-in automation features, JMWE, or scripting.
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Troubleshoot and resolve issues related to Jira automations and integrations.
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Manage user roles, groups, and project permissions across Jira Software and Jira Service Desk.
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Provide expert-level support to Jira users, including issue resolution, training, and best practices guidance.
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Ensure seamless integration of Jira with tools like Confluence, Bitbucket, Slack, and CI/CD tools.
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Conduct regular system maintenance, upgrades, and backups to ensure a stable Jira environment.
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Establish and promote Jira best practices for optimal performance and maintainability.
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7-8 years of experience in Jira Administration, including Jira Cloud, Jira Service Desk, and Jira Software.
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Proficiency in configuring Jira workflows, custom fields, screens, permissions, and notification schemes.
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Expertise with JMWE, Automation for Jira, and other Jira plugins for automating workflows.
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Strong understanding of Jira Query Language (JQL) for building custom reports and dashboards.
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Experience in managing Jira integrations with tools like Confluence, Slack, Bitbucket, and CI/CD pipelines.
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Knowledge of REST APIs and scripting for advanced Jira customizations and integrations is a plus.
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Strong problem-solving skills and experience troubleshooting complex Jira issues.
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Excellent communication skills to work with technical and non-technical stakeholders.
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Strong leadership skills with experience leading teams and mentoring junior administrators.
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Ability to work independently and manage multiple projects with tight deadlines.
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Experience with Agile and Scrum methodologies and their implementation in Jira.
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Familiarity with Atlassian tools like Confluence, Bitbucket, and Trello.
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Experience with Jira Service Desk/ITSM practices.
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Atlassian Certified Professional – Jira Administrator certification is a plus.
