The Guest Relations Team/Executive is responsible for ensuring a seamless, compassionate, and positive experience for patients and their families at Cadabams Hospitals. This role acts as the first point of contact, handling inquiries, guiding guests, addressing concerns, and enhancing overall patient satisfaction.
Key Responsibilities:
- Welcome and assist patients, families, and visitors with a warm and professional approach
- Manage front desk operations including registrations, admissions coordination, and inquiries
- Provide accurate information about hospital services, departments, and processes
- Coordinate with clinical and non-clinical teams to ensure smooth patient flow
- Handle patient feedback, complaints, and escalations promptly and empathetically
- Ensure high standards of customer service and patient experience
- Assist in admission and discharge processes, including documentation support
- Maintain records of guest interactions, feedback, and service requests
- Support patient engagement initiatives and hospitality services
- Ensure the reception and waiting areas are well-maintained and welcoming
Qualifications & Requirements:
- Graduate in any discipline (Hospitality, Healthcare Administration preferred)
- 0–3 years of experience in guest relations, front office, or customer service
- Experience in hospital or healthcare setup is an added advantage
Skills & Competencies:
- Excellent communication and interpersonal skills
- Strong customer service and problem-solving abilities
- Empathy and sensitivity while dealing with patients and families
- Ability to multitask and work in a fast-paced environment
- Professional appearance and demeanor
- Basic computer knowledge (MS Office, hospital management systems)
Working Conditions:
- Rotational shifts, including weekends and holidays
- High interaction with patients and caregivers in a healthcare environment
Key Performance Indicators (KPIs):
- Patient/guest satisfaction scores
- Response time to queries and complaints
- Quality of service delivery
- Coordination efficiency with internal teams
- Feedback resolution turnaround time
Job Types: Full-time, Permanent, Fresher
Pay: ₹16,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
