We are looking for an enthusiastic and detail-oriented Operations & Digital Support Executive to support our digital initiatives and ensure the smooth functioning of online platforms. This role involves managing digital content, coordinating promotional activities, providing customer support through digital channels, and tracking campaign performance. The ideal candidate should be comfortable working with multiple stakeholders, possess excellent communication skills, and have a strong eye for detail.
Key Responsibilities -
Digital Platform Administration
- Maintain and regularly update content across the company's digital learning platform.
- Ensure course information, user data, and platform records remain accurate and up to date.
- Support the planning and execution of webinars by coordinating backend activities and resolving operational issues during live sessions.
- Assist in managing platform users by monitoring registrations and maintaining relevant reports.
Digital Campaign Execution
- Coordinate and execute promotional campaigns using WhatsApp Business and email marketing tools.
- Schedule campaign communications and ensure timely delivery to target audiences.
- Work closely with internal teams to support marketing initiatives and maximize campaign reach.
Customer & Chat Support
- Respond promptly to user queries received through chat and other digital communication channels.
- Provide clear guidance, troubleshoot common issues, and escalate complex concerns whenever necessary.
- Deliver a professional and positive customer experience across all digital touchpoints.
Performance Monitoring
- Track campaign performance using MS Excel.
- Compile reports on engagement, response rates, and campaign outcomes.
- Share observations and recommendations to improve future digital campaigns.
Operational Coordination
- Collaborate with different departments to ensure digital projects are completed on schedule.
- Support day-to-day operational activities related to digital marketing and online platforms.
- Undertake additional responsibilities and special assignments as required by the business.
Desired Skills
- Working knowledge of digital marketing and online communication platforms.
- Familiarity with WhatsApp Business, email marketing software, and campaign management tools.
- Basic understanding of campaign reporting and performance analytics.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Ability to manage multiple tasks simultaneously while maintaining accuracy.
- A proactive attitude with good problem-solving capabilities.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, Digital Media, Communications, or a related discipline.
- 1 to 3 years of relevant experience in digital operations, customer support, marketing coordination, or platform administration.
- Proficiency in Microsoft Excel and other MS Office applications will be an added advantage.
Work Location
Shalina Laboratories Pvt. Ltd.
Unit No. 302, 3rd Floor, B Wing, Times Square,
Andheri–Kurla Road, Marol Naka,
Andheri (East), Mumbai.
Working Hours
Monday to Saturday
10:00 AM – 7:00 PM
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
