303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India, 400099
Support the rollout, adoption, and ongoing management of finance systems (FIAT, PeopleSoft, e-A&L and Concur). This role focuses on ensuring system readiness for hotels, providing user support, coordinating training, and driving continuous improvement.
Key Responsibilities
1. System Implementation & Readiness
- Maintain system trackers (FIAT & PeopleSoft Smartsheets) and monitor hotel readiness
- Review configuration templates and key reports to ensure accuracy and compliance
- Track pre-opening progress and support system implementation activities
2. Training & Communication
- Plan and coordinate training schedules and webinars
- Host training sessions and support user onboarding
- Manage training communications, including invitations and follow-ups
- Develop basic training materials and self-learning content (e.g., videos)
3. System Support & Stakeholder Engagement
- Act as a point of contact for hotel enquiries and system-related support
- Manage support mailbox and respond to user queries in a timely manner
- Liaise with internal teams and stakeholders to resolve issues
Reporting, Adoption & Continuous Improvement
- Monitor system adoption and prepare periodic reports
- Support FIAT billing and e-A&L monthly completion tracking
- Conduct surveys, analyze feedback, and recommend improvements
Qualifications & Experience
- Undergraduate degree in Finance, Accounting, or a related field is preferred but not mandatory
- 3–5 years of experience in finance systems, ERP support, or project coordination
- Experience with ERP systems and hospitality operations is an advantage
Technical Skills
- Advanced Microsoft Excel; proficient in PowerPoint and Word
- Experience with Smartsheet or tracking tools preferred
- Ability to create simple training materials and video recordings (Microsoft clip champ)
Core Competencies
- Strong communication and stakeholder management skills
- Good analytical and problem-solving ability
- Strong organizational skills with attention to detail
- Ability to manage multiple tasks and meet deadlines
- Proactive and adaptable with a continuous improvement mindset
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
