Job Description – Customer Support / ERP Internship
Customer Support / ERP Intern (6 Months)
Company - ETOS Technology Private Limited
Location - Redhills, Chennai, Tamil Nadu
Internship Type - Full-Time Internship (6 Months)
Department - Customer Success & Digital Operations
About ETOS
ETOS Technology Private Limited is an innovative electric vehicle (EV) manufacturing company focused on delivering reliable, efficient, and sustainable electric mobility solutions. We are looking for an enthusiastic and customer-oriented Customer Support / ERP Intern to assist in customer service, ERP operations, and business process management.
This internship offers hands-on experience in customer relationship management, ERP systems, after-sales support, and manufacturing operations within the EV industry.
Internship ResponsibilitiesCustomer Support
- Respond to customer enquiries through phone, email, WhatsApp, and other communication channels.
- Register customer complaints, warranty claims, and service requests.
- Coordinate with service engineers and technical teams to ensure timely issue resolution.
- Follow up with customers to ensure satisfaction after service completion.
- Maintain customer communication records and support history.
- Assist dealers and distributors with product and service-related enquiries.
- Escalate unresolved customer issues to the appropriate departments.
ERP Operations
- Create and maintain customer, dealer, supplier, and product master data in the ERP system.
- Assist in processing sales orders, purchase orders, invoices, delivery notes, and warranty records.
- Update inventory, production, and service-related information in the ERP.
- Maintain accurate digital records and documentation.
- Generate operational reports and assist in MIS preparation.
- Coordinate with Finance, Production, Stores, Procurement, and Sales teams to ensure data accuracy.
Documentation & Reporting
- Prepare daily, weekly, and monthly operational reports.
- Track customer support requests and service status.
- Maintain warranty documentation and service records.
- Support ERP data validation and process improvement initiatives.
- Assist in maintaining standard operating procedures (SOPs) and documentation.
Eligibility
- Final-year students or recent graduates in:
- B.Com
- BBA
- BCA
- B.Sc.
- BE/B.Tech (Any Discipline)
- MBA (Operations, Marketing, Information Systems, or related fields)
Fresh graduates looking for practical industry experience are encouraged to apply.
Required Skills
- Good verbal and written communication skills in English and Tamil.
- Customer-focused attitude with strong interpersonal skills.
- Basic knowledge of Microsoft Excel, Word, and Office applications.
- Basic understanding of ERP or CRM software (knowledge of Zoho, Odoo, SAP, or similar platforms is an advantage).
- Strong organizational and documentation skills.
- Ability to work collaboratively with cross-functional teams.
- Willingness to learn and adapt in a fast-paced manufacturing environment.
Preferred Skills
- Interest in customer support, ERP systems, and business operations.
- Exposure to manufacturing, automotive, or electric vehicle industries is an added advantage.
- Basic understanding of inventory management and order processing.
- Knowledge of CRM tools or digital customer support platforms is desirable.
Internship Details
- Duration: 6 Months
- Location: Redhills, Chennai
- Working Days: Monday to Saturday
- Working Hours: Full-Time
- Certificate: Internship Completion Certificate upon successful completion.
- Pre-Placement Opportunity: Outstanding interns may be offered a full-time position based on performance and business requirements.
What You'll Gain
- Hands-on experience with ERP systems and business operations.
- Practical exposure to customer support, service coordination, and digital process management.
- Opportunity to work with cross-functional teams in the EV manufacturing industry.
- Professional mentoring and real-world experience in customer success and operational excellence.
- Strong foundation for careers in ERP, Customer Success, Business Operations, or Service Management.
Pay: ₹1,000.00 - ₹5,000.00 per month
Work Location: In person
