About the job
- Title: Customer Success Manager
- Salary: 4 to 8 Lakh per annum
- Experience: 1 to 3
- Workplace: Fully Remote
- Location: Bangalore or near by
- Joining: Immediate - 2 weeks
- Interview Process: 1 Assignment, 2 Tech Rounds
Company Description
A Bangalore based tech firm specialized in software development firm hiring candidates with Customer Success experience.
Role Description
What You'll Be Doing
- Engage with customers through outbound visits and inbound requests.
- Support onboarding new customers by validating and identifying their needs, key project timelines, potential challenges and risk factors.
- Drive adoption and implementation of product features by leading hands-on product demonstrations and technical workshop sessions.
- Periodic review of implementation through health checks.
- Understand, advocate for, and document customer’s use case, architecture and roadmap.
- Work with customers to explore new use-cases and expand API platform usage.
- Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner.
- Participate in renewal or expansion discussions when looped in by Sales or Renewal teams for technical input.
- Effectively manage the tracking and resolution of customer escalations on behalf of product and services.
- Manage customer accounts with customer maturity model framework.
- And any additional tasks required by the manager.
What You'll Bring
- Excellent communication skills and an ability to concisely articulate complex technical issues and solutions.
- Practical working knowledge of API’s and microservices architectures.
- Storytelling with data to articulate business value.
- Strong collaboration and teamwork with cross-functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer.
- Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision.
- Experience managing multiple projects at a time while focusing on attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention.
Who Should Apply?
- You have 1 to 3 years of experience as a Customer Success or Associate Product Manager Role
- You wish to move to a Product Manager role in the longer run and look at the current role as an opportunity to learn about the customer and the product better.
Why Join Us?
- Work on cool, real-world problems that actually make a difference.
- Be part of a team that values innovation, collaboration, and great code.
- Continuous learning, upskilling, and growth opportunities.
- Fully remote opportunity.
Job Types: Full-time, Permanent
Pay: ₹500,000.00 - ₹1,200,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home
Work Location: Remote
