Operations Head
Organization : Aakash Fertility Centre & Hospital
Location : Vadapalani, Chennai
Experience : 10+ Years in Hospital Operations & Healthcare Administration
Employment Type : Full-Time | Senior Leadership Role
About the Role
Aakash Fertility Centre & Hospital is seeking an accomplished and strategic healthcare professional for the position of Operations Head to lead and strengthen overall hospital operations. The role demands a seasoned leader with extensive experience in healthcare administration, operational excellence, patient-centric service delivery, regulatory compliance, and team leadership.
The incumbent will be responsible for ensuring seamless coordination across clinical and non-clinical departments while driving operational efficiency, quality standards, patient satisfaction, and organizational growth initiatives.
Key Responsibilities
- Provide strategic leadership and oversight for complete hospital operations.
- Ensure smooth functioning of all clinical, administrative, and support service departments.
- Drive operational excellence through process optimization, quality initiatives, and performance management.
- Monitor and improve patient experience, service delivery standards, and operational KPIs.
- Ensure compliance with NABH standards, statutory regulations, safety protocols, and healthcare policies.
- Collaborate closely with consultants, medical teams, nursing leadership, HR, finance, and support functions.
- Lead manpower planning, workforce productivity, and staff performance management initiatives.
- Manage hospital administration, facility operations, biomedical waste management, housekeeping, security, and vendor coordination.
- Develop and implement operational policies, SOPs, and governance frameworks.
- Oversee budgeting, resource allocation, procurement, and cost optimization strategies.
- Handle crisis management, operational escalations, and risk mitigation effectively.
- Support hospital expansion plans, strategic projects, and continuous improvement initiatives.
- Prepare operational MIS reports and present performance updates to senior management.
Qualifications & Experience
- Master’s Degree in Hospital Administration (MHA), MBA – Hospital Management, Healthcare Management, or equivalent.
- Minimum 10 years of progressive experience in hospital operations and healthcare administration.
- Proven leadership experience in multispecialty hospitals, fertility centres, or corporate healthcare environments.
- Strong exposure to NABH accreditation processes and healthcare quality standards preferred.
Core Competencies
- Hospital Operations Management
- Strategic Leadership
- Healthcare Compliance & Accreditation
- Process Improvement & Quality Management
- Financial & Budgetary Control
- Patient Relationship Management
- Team Leadership & Stakeholder Coordination
- Crisis & Risk Management
- Operational Planning & Execution
- Excellent Communication & Interpersonal Skills
What We Offer
- Opportunity to lead operations in a reputed and growing healthcare institution
- Professional and collaborative work environment
- Competitive compensation aligned with industry standards
- Leadership role with growth and strategic exposure
Pay: ₹45,000.00 - ₹70,000.00 per month
Work Location: In person
