We are looking for a skilled and dedicated Cashier/Customer Service Representative to join our modern polyclinic in Kuravilangadu, Kottayam. The candidate will handle patient payments, front desk activities, and customer service with professionalism and efficiency. This position offers a stable day-shift schedule with no night duties.
Key Responsibilities:
- Greet and assist patients and visitors in a professional and friendly manner
- Handle cash, card, and insurance-related payments accurately
- Issue receipts, invoices, and maintain daily transaction records
- Register patient information and update records in the system
- Answer phone calls and respond to customer inquiries efficiently
- Schedule and confirm patient appointments
- Coordinate with doctors, nurses, and administrative staff for smooth patient flow
- Resolve patient concerns and provide excellent customer service
- Ensure confidentiality of patient and payment information
- Maintain cleanliness and organization of the reception and cashier area
- Prepare daily cash reports and balance the cash drawer at the end of the shift
- Follow medical centre policies, procedures, and customer service standards
- Assist walk-in patients with directions, forms, and general information
- Monitor waiting areas and support a positive patient experience
- Work efficiently during operations and manage front-desk activities smoothly
- Coordinate directly with the Chartered Accountant regarding financial documents, reports, and accounting-related tasks
Requirements:
- Qualification: Diploma or Bachelor’s Degree in Commerce, Accounting, Business Administration, or any related field.
- Experience: Minimum 1–2 years of experience as a cashier, receptionist, or customer service staff, preferably in a medical centre or clinic.
- Technical Skills: Proficiency in billing systems, MS Office, cash handling, and basic accounting procedures.
- Soft Skills: Strong communication, customer service, organizational, and multitasking skills.
- Availability: Ability to join immediately is highly preferred..
Q Care Medical Centre
Ground Floor Muthiamma complex III,
St.Mary’s Forane Church Building.
Kuravilangadu, Kottayam,
Kerala-686633
Mobile:+918086667474
www.qcaremedicalscience.com
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹16,000.00 per month
Work Location: In person
