We are looking for a Telecaller to handle inbound customer calls related to computer hardware products and services. Freshers with excellent communication skills are welcome to apply.
Key Responsibilities
- Attend inbound customer calls related to desktops, laptops, printers, CCTV, networking, and other IT hardware products.
- Understand customer queries and provide basic information or troubleshooting support.
- Register service requests and maintain accurate call records.
- Coordinate with the technical support team for issue resolution.
- Schedule service appointments and follow up with customers.
- Ensure prompt, professional, and courteous customer service.
- Escalate complex issues to the concerned department.
Required Skills
- Excellent communication skills in Tamil, English, Malayalam, Hindi and Telugu.
- Ability to handle customer queries professionally.
- Basic knowledge of computers and IT hardware is preferred.
- Good listening, interpersonal, and problem-solving skills.
- Basic knowledge of MS Office and email communication.
- Willingness to learn and work in a customer support environment.
Qualifications
- Any Graduate / Diploma.
- Freshers are welcome to apply.
- Previous experience in telecalling or customer support is an added advantage.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
