Bengaluru, Karnataka
Job Summary
Provide detailed IT Solution Architecture for new processes and gaps
Facilitate & perform detailed req.'s eng. with Moscow & detailed Bus. Process Design (Micros)
Liaise with Solution Consultants to resolve architectural issues
Estimate user stories, tasks, change requests, MoSCoW prioritize
Align scope, build user stories and have timebox finished products approved (according to DoD)
Prepare test data and pretest new functionality (Unit Test and Function Test within IT)
Presentation of finished products and the developed functionalities
Integration Test and User Acceptance Test with Business key users
Perform, plan and support data migration in projects / timeboxes, ensure required data quality
Contribute to IT/Business Docu. or validation documents in projects/support as outlined in RACI matrix
Train key users and relevant SAPCC peers on ERP processes
Complete Hyper care phase and resolve support incidents after go live until project signoff
Handover knowhow, docu and solution to support team
Resolve Level 3 Support Issues
Key Responsibilities
1. To be the point of contact for all high business impacting critical activities and technical escalations.
2. To conduct complex support activities and provide oversight and technical training to the less senior team members.
3. To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
4. To identify risks and form contingency plans.
5. To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
6. To assist in creation and development of customer initial troubleshooting tools that could be a service offering.
Skill Requirements
Perform feasibilities, prototype pre-liminary solutions and present to business/IT stakeholders
Facilitate & perform high level req.'s eng. with Moscow & high level Business Process Design (Macros)
Ensure global best practice business processes are implemented for any new processes / requirements
Acquire new projects, sell proposed Solution, create foundation documents, handover to build resources
Provide detailed technical knowhow to support solution decisions for different options
Consulting for, coordination and alignment with GPOs regarding project, CR- or process related issues
Plan projects, CR Releases, schedule and budget them, complete project plan document in foundation
Create and Extend program specifications for CRs, Projects, new Releases etc.
Plan, test and Execute project cutover activities
Ensure System is implemented & maintained according to GRC req's & policies (e.g. Authoriz., GxP etc.)
Support audits from governing bodies (e.g. Auditor, TüV, FDA etc.)
Support all business & org. change activities and support Business (e.g. Business PM) with methodology
Escalation Management on Project Issues, CRs, Incidents or Service Requests
Perform timebox / Increment / Project signoff and Closure according to Methodology / CIT policies
Perform Service Requests (standard change or service that is pre-approved because low risk)
Problem Management (root case analysis and issue bundling)
Support recruiting process for internal staff within Sonova processes and tools
Liaise with other cross functional teams in or outside CIT for any other relevant issue resolution
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