JOB DESCRIPTION
Telecaller – Real Estate Sales & Customer Relationship Executive
Company: Fortune Realty
Department: Sales & Customer Relationship
Job Type: Full-Time
Job Location: Chennai
Experience: Freshers & Experienced Candidates Can Apply
Industry: Real Estate / Property Sales
About Fortune Realty
Fortune Realty is a growing real estate company focused on providing customers with quality residential plots, villas, and property investment opportunities in strategically developing locations around Chennai.
We are looking for enthusiastic, confident, and target-oriented Telecallers to join our Sales & Customer Relationship team.
The selected candidates will be responsible for contacting prospective customers, understanding their property requirements, explaining our projects, following up with leads, and converting qualified prospects into site visits and sales opportunities.
Key Responsibilities1. Lead Calling & Customer Interaction
- Make outbound calls to prospective customers from the leads provided by the company.
- Introduce Fortune Realty and explain available property projects.
- Understand customer requirements such as:
- Budget
- Preferred location
- Plot/villa requirements
- Investment or self-use purpose
- Preferred size and configuration
- Provide accurate information about projects, pricing, amenities, connectivity, approvals, and payment options.
2. Lead Follow-Up
- Follow up regularly with interested customers through calls and WhatsApp.
- Maintain proper communication with prospects until they make a decision.
- Identify hot, warm, and cold leads and prioritize follow-ups accordingly.
- Reconnect with previous and inactive leads to generate fresh opportunities.
- Maintain detailed records of every customer interaction.
3. Generate Site Visits
- Explain the project benefits effectively and create customer interest.
- Convince qualified prospects to visit the project site.
- Coordinate with the Sales/Field Executive team for scheduled site visits.
- Confirm appointments with customers before the scheduled visit.
- Follow up after the site visit and understand the customer's feedback and next steps.
4. Customer Relationship Management
- Build a positive and professional relationship with prospective customers.
- Understand customer concerns and provide appropriate information.
- Handle basic customer objections related to price, location, connectivity, approvals, and investment.
- Ensure timely responses to customer enquiries.
- Maintain a customer-friendly approach throughout the sales process.
5. Sales Support
- Work closely with Field Executives and Sales Managers.
- Share qualified leads and customer requirements with the concerned sales team.
- Support the sales team in converting leads into site visits and bookings.
- Participate in sales meetings, training sessions, and daily review meetings.
- Achieve assigned daily, weekly, and monthly calling and site-visit targets.
Key Performance Indicators (KPIs)
The candidate will be evaluated based on:
- Number of calls made per day
- Number of customers contacted
- Qualified leads generated
- Follow-up effectiveness
- Site visits generated
- Site visit conversion
- Booking/sales contribution
- Lead response time
- Customer engagement and communication quality
- Consistency in achieving monthly targets
Candidate Profile
We are looking for candidates who are:
- Confident and energetic
- Good at communication and convincing customers
- Comfortable speaking with new people over the phone
- Interested in Sales & Marketing
- Target-oriented and self-motivated
- Positive and professional in their approach
- Willing to learn about real estate and property sales
- Capable of handling multiple customer follow-ups
- Comfortable working in a target-driven environment
Educational Qualification
- Minimum: 12th Pass / Any Degree
- Candidates with a degree in any discipline are welcome.
- Freshers with good communication skills are encouraged to apply.
- Previous experience in telecalling, sales, real estate, banking, insurance, BPO, or customer relationship management will be an advantage.
Experience
Freshers: Welcome to Apply
Experienced Candidates: 1–3 years in Telecalling, Telesales, Inside Sales, Real Estate, Banking, Insurance, BPO, or Customer Relationship Management.
Candidates with proven sales performance will be given preference.
Required SkillsCommunication Skills
- Good verbal communication
- Ability to speak confidently with customers
- Ability to explain products clearly
- Good listening skills
Sales Skills
- Lead qualification
- Customer convincing
- Objection handling
- Follow-up management
- Site-visit conversion
- Basic negotiation skills
Personal Skills
- Positive attitude
- Patience
- Self-motivation
- Time management
- Teamwork
- Target orientation
- Professional telephone etiquette
Technical Skills
- Basic knowledge of smartphones and computers
- Basic MS Excel / Google Sheets knowledge is an advantage
- Ability to use WhatsApp for customer communication
- Willingness to learn CRM/lead management systems
Daily Job Activities
A typical working day may include:
Morning
- Attend daily sales meeting
- Review previous day's leads and follow-ups
- Plan the day's calling schedule
During the Day
- Call fresh leads
- Follow up with existing prospects
- Explain property projects
- Qualify customer requirements
- Schedule site visits
- Coordinate with Field Executives
- Update lead/customer status
End of Day
- Update call and follow-up records
- Submit daily activity report
- Review site visits generated
- Plan next follow-up actions
Compensation & Incentives
Salary: Competitive salary based on experience and communication skills.
Attractive Performance Incentives
In addition to the fixed salary, employees will be eligible for performance-based incentives based on:
- Qualified leads
- Site visits
- Customer conversions
- Bookings
- Sales performance
High performers can earn significantly more through incentives.
The company provides a performance-driven environment where dedicated employees can grow their income based on their sales achievements.
Career Growth
Fortune Realty provides opportunities for ambitious employees to build a career in the real estate sales industry.
Career Path:
Telecaller
↓
Senior Telecaller / Inside Sales Executive
↓
Sales Executive / Customer Relationship Executive
↓
Team Leader
↓
Sales Manager
High-performing employees can take up leadership and sales management responsibilities based on their performance and potential.
Training & Development
Selected candidates will receive training on:
- Real Estate Industry Basics
- Project Knowledge
- Property Features & Benefits
- Customer Communication
- Telecalling Techniques
- Lead Qualification
- Follow-Up Techniques
- Objection Handling
- Site Visit Conversion
- Sales Techniques
- Customer Relationship Management
- WhatsApp Marketing & Customer Engagement
Freshers will be trained and guided by the company's sales team.
What We Expect From You
At Fortune Realty, we are looking for people who are willing to learn, communicate, follow up, and achieve results.
You don't need to be an expert in real estate when you join us. What matters is your:
Confidence + Communication + Consistency + Commitment + Willingness to Learn
If you are passionate about sales and enjoy interacting with people, this is an excellent opportunity to build a rewarding career in real estate.
Why Join Fortune Realty?
✓ Growing Real Estate Company
✓ Professional Work Environment
✓ Attractive Salary Package
✓ Performance-Based Incentives
✓ Freshers Can Apply
✓ Structured Sales Training
✓ Real Estate Product Training
✓ Career Growth Opportunities
✓ High Earning Potential
✓ Supportive Sales Team
✓ Opportunity to Develop Sales & Communication Skills
How to Apply
Company: Fortune Realty
Position: Telecaller – Real Estate Sales & Customer Relationship Executive
Interested candidates can apply by sharing their Resume / CV with the Fortune Realty recruitment team.
Join Fortune Realty and build your career in Real Estate Sales!
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
