Specialist Assistant Manager, Content Management
Do you like working with people associated with an organization that enables flow of knowledge and expertise to our client service professionals around the world? Then this might be the perfect opportunity for you.
KX Dash team is looking for highly motivated individuals with expertise in communications, attention to detail, positive attitude, presence, and ability to interact across many levels to support delivery of projects with Deloitte member firms around the world. We are looking for highly motivated individuals who are adept at interacting with professionals across levels and across the globe, to support our content acquisition efforts.
Work you'll do
As a Specialist Assistant Manager, Content Management on the KX Dash, Content Acquisition Program team, you will be responsible for:
- Leading end-to-end delivery of aligned content acquisition projects, including annual upload and archival planning, execution, and stakeholder sign-off
- Managing cycle launches, risk reviews, data validation activities, service levels, and ongoing reporting for KX Dash deliverables
- Maintaining trackers, distribution lists, and cleanup documents in alignment with outreach guidelines and current standards
- Managing stakeholder communications, onboarding sessions, and coordination with account managers, knowledge managers, and global stakeholders
- Performing quality audits, analyzing team metrics, and driving process and technology improvements across the team
- Coaching team members, supporting performance management activities, and contributing to Knowledge Services collaboration efforts
The team
The USI Delivery Centre – Knowledge Services team supports Deloitte professionals by enabling access to knowledge, content, and operational support that helps drive quality and consistency. Within this organization, the KX Dash, Content Acquisition Program focuses on content acquisition operations, governance, and process execution across the content lifecycle. The team works with stakeholders across geographies to support timely, accurate, and scalable content management processes.
Location: Hyderabad, Bangalore
Shift Timings: 11 AM to 8 PM
Qualifications
Required:
- 6+ years of professional experience in content acquisition, content tagging, content records maintenance, archiving, or content management activities
- Bachelor’s or master’s degree in Library Science; or an Master of Business Administration; or a postgraduate degree in English, Economics, or Literature
- Experience managing end-to-end project delivery, including planning, execution, tracking, and stakeholder sign-off
- Experience using Microsoft Excel and other Microsoft Office tools for data analysis, reporting, and documentation
- Experience performing quality audits, analyzing metrics, and implementing process improvements
- Experience coordinating with global stakeholders across multiple levels of an organization
- Experience supporting process or technology enhancements, including use of generative artificial intelligence tools or methodologies
Preferred:
- 2+ years of experience in a professional services firm
- Experience leading stakeholder onboarding, training, or knowledge transfer sessions
- Experience managing service levels, turnaround times, or shared mailbox workflows
- Experience maintaining trackers, distribution lists, or governance documents for operational processes
- Experience supporting utilization reporting, team administration, or performance management activities
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
