About the Role
We are looking for a detail-oriented Back Office Sales Coordinator to manage the entire sales cycle for our B2B industrial electronic products — from customer enquiry to payment closure. You’ll be the bridge between our sales team, customers, and accounts.
Key Responsibilities
1. Enquiry to Order Management
- Handle incoming customer enquiries via phone, email, and WhatsApp
- Prepare techno-commercial quotations and proposals in coordination with the sales team
- Follow up on quotations and convert them into confirmed Purchase Orders
2. Payment & Documentation Loop
- Track order status, dispatch, and delivery schedules with warehouse/logistics
- Coordinate with accounts for invoice generation and payment follow-up
- Maintain records of outstanding payments and escalate delays
3. Customer & Sales Support
- Maintain CRM and ERP data with accurate customer, product, and order details
- Prepare weekly/monthly MIS reports on sales, enquiries, and collections
- Resolve customer queries and provide post-sales support
4. Coordination
- Liaise with sales team, production, and accounts to ensure smooth order execution
- Support sales team with product data sheets, stock availability, and pricing
Requirements
- Graduate in Commerce/BBA/BMS or Diploma/Degree in Electrical/Electronics preferred
- 1-7 years experience in B2B back office sales, sales coordination, or customer support in industrial/electronics sector
- Proficient in MS Excel, MS Word, Tally/ERP. Knowledge of CRM tools is a plus
- Strong written + verbal communication in English and Hindi/Marathi
- Excellent follow-up skills, time management, and problem-solving ability
- Basic understanding of industrial electronic components is an advantage
What We Offer
- Competitive salary based on experience
- Growth opportunity in B2B sales operations
- Professional and supportive work environment
How to Apply:
Send your updated resume to [email protected] with subject: Application – Back Office Sales Coordinator – Thane
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
