Skill required: Trust & Safety - Workforce Management (WFM)
Designation: Workforce Services Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. • Knowledge of Workforce Management • Decent knowledge of VBA and Microsoft Excel to create pivot tables, graphs and charts • Analytical skills that allow for the development of data-driven reports • Demonstrated ability to manage time and prioritize projects to meet deadlines • Strong written and verbal communication skills to effectively relate data to coworkers • Excellent critical thinking skills to help solve business • An institutional process that maximizes performance levels and competency for an organization. • The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
What are we looking for? • Primary skill - Workforce Management (WFM) - P2 • Manage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning. • Collaborate with cross-functional teams to ensure alignment of workforce strategies with business goals. • Act as an SME for WFM tools and methodologies, ensuring optimal staffing and service level achievement.
Roles and Responsibilities: • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. • Your expected interactions are within your own team and direct supervisor. • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. • The decisions that you make would impact your own work. • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. • Please note that this role may require you to work in rotational shifts
Any Graduation
