Role Description
A Guidance Counsellor’s role is simple, it mainly consists of speaking with potential clients over the phone, collecting some basic information and helping them understand the process they would embark upon. We are not however driven by sales quotas or the like but instead measure by the quality of each interaction. We have the information to change lives and such it is our responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to this possible lifechanging experience.
Responsibilities
- Engage with Incoming Leads: Actively listen and engage in detailed conversations with potential clients to understand their health needs.
- Communicate Program Information: Clearly convey the limitations and processes of the program to ensure potential clients have a realistic understanding.
- Client Check-Ins: Regularly follow up with onboarded clientsto gauge theirsatisfaction and address any concerns.
- Empathy in Client Interactions: Be attentive to clients’ current situations,showing empathy and understanding of their positions.
- Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and resolve client requests effectively.
- Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead management software to track interactions and manage leads efficiently.
Requirements
- Bachelor's degree in Marketing, Communications, or a related field.
- Education: Bachelor’s Degree (Currently pursuing students can apply).
- Languages: Fluency in English is a must.
- Experience: Fresher; prior experience as Guidance Counsellors orrelationship managers is a plus.
- Strong interpersonal and communication skills with the ability to build rapport with clients.
- Time management.
- Empathy.
- Listening skills.
Here are answers to some questions you may have:
Who is Amura?
We are a health startup with presence in multiple countries
How old are you?
8 years
What is special about you?
Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing.
You can be one among them. Come and explore.
What is special about working with you?
You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person
What kind of people are you looking to add to your team?
We are looking for people who, when given the opportunity to have a measurable impact on the world, will take it. Who values human life and is willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.
Pay: ₹400,000.00 - ₹750,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Velachery, Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Work Location: In person
