About Company
Medsurge India is a leading healthcare and medical tourism platform connecting patients from across the globe with top hospitals and experienced doctors in India. The company specializes in advanced treatments including Oncology, Organ Transplant, Bone Marrow Transplant, Orthopedics, Spine Surgery, Cardiac Sciences, IVF, Neurology, and other complex procedures.
Medsurge India works with reputed multi-speciality hospitals across India and provides complete patient assistance including medical opinions, hospital coordination, treatment planning, visa assistance, travel support, accommodation guidance, and end-to-end patient care services.
The company also conducts regular online consultations, awareness campaigns, medical camps, and patient engagement activities internationally.
Role Description
This is a full-time on-site role located in Gurugram for a Patient Care Executive – Domestic & International Process.
The candidate will be responsible for handling patient inquiries, coordinating with hospitals and doctors, managing CRM updates, following up with patients, and ensuring smooth patient communication throughout the treatment journey.
The role requires strong communication skills, patient handling ability, coordination skills, and regular follow-up management.
Responsibilities
- Handle patient inquiries through calls, WhatsApp, emails, and social media platforms
- Coordinate with hospitals and doctors for medical opinions, appointments, and treatment planning
- Maintain and update CRM regularly with patient interactions and lead status
- Follow up with patients regarding consultations, reports, travel plans, and treatment decisions
- Coordinate internally with case managers, operations team, and hospital coordinators
- Assist patients with treatment-related guidance and process understanding
- Build trust and maintain professional relationships with patients
- Ensure timely response and smooth patient experience throughout the treatment cycle
- Handle domestic and international patient coordination
Must Have
- Fluency in English
- Excellent Communication Skills – Spoken & Written
- Good listening and coordination skills
- Ability to respond quickly and professionally in patient-related situations
- Strong follow-up skills
- Basic understanding of Hospital Operations & Medical Terminology
- Must be a Team Player
- Positive attitude and willingness to learn
- Basic computer and CRM knowledge
Preferred / Desired Skills
- Previous experience in Healthcare, Medical Tourism, BPO, Customer Support, or Hospital Coordination would be an added advantage
- Educational background in Healthcare/Hospital Administration preferred
- Experience in handling international patients will be preferred
- Knowledge of additional languages like Arabic, French, Bengali, Russian, or Spanish will be an added advantage
- Freshers with excellent communication skills can also apply
Growth Opportunity
- Fast career growth opportunities
- International healthcare industry exposure
- Opportunity to grow into Senior Patient Relations Executive / Case Manager roles
- Incentive-based earning opportunities
- Professional and growth-oriented work environment
Job Type
Full-time
Salary
₹20,000 – ₹30,000 per month
Schedule
- Day Shift
- Full-time
- Work from Office
Work Location
Gurugram, Haryana
How to Apply
Interested candidates can share their updated resume at:
Email: [email protected]
Website: medsurgeindia.com
Pay: ₹10,966.83 - ₹31,430.88 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
