Role Summary:
The Quality Control Supervisor is responsible for overseeing the Site QC program and providing active leadership in a highly engineered manufacturing environment. This role leads and supports continuous improvement initiatives related to Quality KPIs, QC process enhancements, supplier quality control, and internal audits. The ideal candidate has a strong background in quality control and a proven leadership track record within large industrial manufacturing organizations, with the ability to work effectively at all organizational levels, especially on the shop floor.
Responsibilities:
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Supervise and lead the quality control team.
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Lead NCR/MRB processes and drive problem-solving initiatives.
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Champion quality culture change in alignment with Flowserve values and behaviors.
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Oversee QC for incoming, in-process, and final inspections, including source inspections and TPI coordination.
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Manage metrology tooling and calibration programs.
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Drive improvement of Quality KPIs (Non-conformances, Rework, Scrap, First Pass Yield, Corrective Actions, Punch point reduction, on-time IRN).
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Support site quality certifications (ISO 9001:2015 and others).
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Ensure compliance with Flowserve Global Procedures and industry regulations.
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Support and coordinate external customer audits.
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Launch and support continuous improvement initiatives based on KPI results.
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Lead, facilitate, and coach root cause and corrective action (RCA/CA/PA) activities.
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Partner with Supplier Performance Group to manage supplier quality and performance.
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Conduct talent and performance reviews for the QC team.
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Provide coaching and guidance to site leadership on quality matters.
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Collaborate with production teams to resolve quality concerns.
Requirements:
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Proficient in project management and process mapping tools.
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Ensure export compliance.
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Analyze and improve quality management workflows.
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Collaborate with cross-functional teams (manufacturing, purchasing, engineering, production, field service/repair).
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Evaluate and enhance quality processes and systems.
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Support deployment of quality systems (ERP, PLM, SIOP, etc.).
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Interface with customers and suppliers on quality issues and resolutions.
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Communicate clearly at all organizational levels, both internally and externally.
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Perform and coach data analysis and root cause analysis.
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Initiate and implement new business practices and manage change programs.
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Develop and manage budget plans with guidance.
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Demonstrate integrity, honesty, and authenticity.
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Bachelor’s degree in engineering (manufacturing, industrial, or mechanical).
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Minimum 6 years of QA/QC experience, with at least 5 years as a Quality Supervisor or Team Leader.
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Strong leadership and interpersonal skills.
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Excellent analytical and problem-solving abilities.
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Experience in metal-mechanic industries or similar environments.
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Knowledge of conventional tooling, GD&T, MSA, and Gage R&R.
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Understanding of customer technical specifications.
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Skilled in team-oriented problem solving (RCCA tools) and able to lead, teach, and coach.
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Green Belt certification or equivalent.
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Proficient in data analysis and quality KPI management.
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Strong organizational and planning skills.
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Proficient in Microsoft Office.
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English bilingual, business-level (except NAM).
