Company name : Neuberg Diagnostics
Role & responsibilities
- Answer incoming calls and respond to patient inquiries regarding diagnostic services, test availability, pricing, and preparation guidelines.
- Book, reschedule, and cancel appointments through the internal system accurately.
- Explain test procedures, sample collection details, and home visit options.
- Coordinate with lab technicians, phlebotomists, and collection centres as required.
- Handle service-related issues, escalate medical concerns appropriately, and ensure timely resolution.
- Maintain updated and accurate patient records in the system.
- Follow up with patients regarding reports, delays, or additional requirements.
- Ensure compliance with privacy regulations and maintain patient confidentiality.
- Meet daily and weekly call handling targets and maintain service quality standards.
Preferred candidate profile
- High school diploma or graduate degree; background in healthcare or life sciences is preferred.
- Prior experience in a call centre or patient-facing healthcare role preferred.
- Familiarity with medical terminology and diagnostic procedures is desirable.
- Comfortable working with CRM, appointment booking software, or lab management systems.
- Empathetic, calm under pressure, and attentive to patient needs.
Freshers are welcome.
Candidates with any degree and good communication skills.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
