Project Role : Solution Architect
Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Solution Architect, a typical day involves interpreting and transforming client needs into unique and actionable solutions that align with business objectives. This role requires close collaboration with sales and delivery teams to craft strategies that not only meet client expectations but also enhance the overall value proposition. The position demands continuous engagement with various stakeholders to ensure that the proposed solutions are practical, innovative, and positioned for successful implementation, thereby supporting the broader business goals and client satisfaction.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the design and development of comprehensive solutions that address complex client challenges.
- Facilitate effective communication between technical teams and business stakeholders to ensure alignment.
- Mentor junior team members to foster professional growth and enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong expertise in designing and implementing IT service management workflows and processes.
- Experience in integrating ServiceNow modules with other enterprise systems to streamline operations.
- Ability to analyze business requirements and translate them into scalable technical solutions.
- Familiarity with configuration management, incident, problem, and change management within ServiceNow.
- Skilled in troubleshooting and optimizing ServiceNow platform performance to meet client needs.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
